Head Waiter

Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8

Status: Full-time

Salary: $50 000 per year

Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate this dynamic team.

Reporting to the Director of Food & Beverage, the Maître d’Hôtel is responsible for the overall management, organization, and smooth operation of daily restaurant and banquet activities. They oversee and coordinate service operations in accordance with established standards. When needed, the Maître d’Hôtel may also provide supervisory support to other food and beverage outlets.

Responsibilities:

Banquet Management

• Participate in event coordination by reviewing upcoming BEOs to ensure accuracy and alignment with client expectations.
• Oversee the seamless execution of banquet events from start to finish.
• Ensure optimal customer service and satisfaction throughout and after events, addressing complaints when necessary.
• Organize the setup and teardown of banquet rooms.
• Optimize the use of all facilities and equipment.
• Conduct daily inspections of service areas to ensure compliance with hygiene, sanitation, health, and workplace safety standards.
• Assist in the management of the restaurant when required.
• Perform other related duties to ensure high-quality service across the department.

Team Management & Communication:

• Support the Food & Beverage Director in managing the service team.
• Assist with onboarding and training of new team members when necessary.
• Supervise, motivate, and guide service staff during events.
• Foster clear and effective communication within the department and with other hotel departments.
• Provide hands-on support to staff during peak service periods.
• Proactively communicate supply, equipment, and other operational needs.

Customer Service:

• Greet and welcome guests, respond to special requests, and obtain client approval for any service modifications.
• Monitor and ensure guest satisfaction throughout service delivery.
• Address and follow up on customer feedback and complaints professionally.

Requirements:

• Previous experience as a Maître d’Hôtel or in a similar supervisory role within the food and beverage industry.
• In-depth knowledge of dining service standards, service protocols, and hospitality etiquette.
• Excellent communication and leadership skills with the ability to motivate and manage a team effectively.
• Ability to perform well under pressure, solve problems quickly, and make sound decisions.
• Strong organizational skills, including administrative task management and team scheduling.
• Exceptional customer service orientation with the ability to meet and exceed high guest expectations.
• Knowledge of food hygiene and safety regulations.
• Bilingual – fluent in French and English.

Required Experience: 1–2 years in a restaurant service or hospitality environment.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international client.

Who we are:

Tidan is a hotel and real estate group that has been in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

In addition to competitive salaries, we offer social benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacation time that are scheduled according to the department and hotel you are joining. A bonus is also provided through our referral program and much more.

We believe in teamwork and are committed to creating a highly performing team, whether through training or by solidifying team relationships. We admire our employees who take on professional challenges and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.