General Manager – Operations

Le Héron Studio Nature, located in Magog, under the management of Domlex Inc. Opened in June 2024. Le Heron offers a unique accommodations concept, comprising 6 fully equipped studios, an exterior pavilion including hot tubs as well as rest areas around a central fireplace. The facilities were elaborated to accommodate families, including domestic pets.

This is an excellent opportunity for a dynamic and motivated person to be involved in all the operational aspects of the establishment, with the goal of offering quality accommodations and impeccable customer service.

Primary responsibilities:

Operations:

·       Planning and management of daily operations

·       Inventory management and supply order

·       Maintenance contract management

·       Client relations management

·       Supervision and coordination of operational activities

·       Supplier contracts negotiation

Staff management:

• Recruitment and hiring of a part-time support staff
• Schedule management
• Employee training
• Employee files management

Accounting:

·        Reservation platform management

·        Preparation of budget

·        Production of periodic reports

·        Invoice approval within established level of delegation

Marketing / Promotion:

·        Website and social media management

·        Preparation of a marketing plan and of the promotions with local and regional tourism industry players

·        Company representation in public relations events/activities

Experience and specific skills:

• Experience in the hospitality industry
• Supervisory experience would be an asset
• Excellent organisation skills
• Ability to work independently with limited supervision
• Be the designated emergency response contact (day, evening, night)
• Professional attitude and appearance
• Fluent in French and English (orally and written)
• Knowledge of labour, safety and security, as well as hygiene and sanitary norms
• Excellent knowledge of the tourism industry as well as clientele needs
• Strong computer skills (Windows, suite Office, web environment). Knowledge of Hotello/Mews reservation platform would be a plus
• Demonstrate leadership and decision-making capacities
• Selling, marketing and negotiation skills
• Detain a valid driver’s licence
• Knowledge of the Memphremagog touristic region would be a plus