Front Office Manager

The St Paul Hotel Montreal, a historical landmark of the Old city is currently looking for a Front Office Manager. The St Paul Hotel Montréal distinguishes itself by its high-end outstanding design and the dedication of its team making it a reference in service excellence.

 

Next in command to the General Manager the Front Office Manager’s principal duties are to supervise, coordinate and control the tasks of the teams of the reception, reservations, valets and doormen.

This person works hand in hand with all the other departments of the Hotel and takes over the duties assigned to the General Manager in his absence.

 

Main Responsibilities:

 

·         Ensures of exceptional guest services during check in, check out, reservation, prior and post stay.

·         Hire, train, support and coach employees under his responsibility.

·         Create and implement standard operations procedures for the departments under his responsibility.

·         Take part in the management meetings (including but not limited to:  Department heads meetings, Sales optimization meetings, etc..).

·         Ensure of Health and Safety at work in compliance with CNESST.

·         Collaborate with the General Manager in establishing and controlling spending of their department in compliance with the established budget, more specifically labour cost optimization.

·         Lead by example by applying all standards of the property and the values of the company.

·         Perform all other tasks related to the position.

 

Qualifications:

 

·         Minimum of 2 to 3 years in a similar position with a strong Hotel Industry background.

·         Impeccable customer service and team working.

·         Extensive knowledge of Montreal and its points of interest.

·         Expert in problem-solving while seeking employees’ well being and guests’ satisfaction.

·         Multi tasking, capacity to work well under pressure.

·         Bilingual in spoken and written French and English.

·         Detail-oriented.

·         Knowledge of basic property management systems and office.

·         Highly skilled in decision making.