Front desk supervisor
Offer published on Apr 10
Job description
Work place : Montréal
Status: Full-time
Salary: 60 000$ per year
Reporting to the Director of Reception, the Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.
Responsibilities:
- Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
- Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
- Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
- Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
- Coordinate with other departments to ensure smooth communication and efficient issue resolution.
- Handle guest complaints proactively and responsively to ensure their satisfaction.
- Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
- Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
- Maintain a clean, organized, and welcoming environment at the reception.
Qualifications and Required Skills:
- A college degree in hospitality is an asset.
- Previous reception experience, with a minimum of 3 years in a supervisory role.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage delicate situations.
- Strong leadership skills and the ability to motivate and develop a team.
- Solid organizational skills and attention to detail.
- Proficiency in hotel management systems and computer tools.
- Familiarity with standard operational procedures in the hotel industry.
Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.
Benefits:
- Group insurance covered 50% by the employer.
- Dry cleaning for professional attire.
- Meals included (taxable).
- Two (2) weeks of vacation per year.
- Seven (7) personal days per year.
Requirements
DEC (Diplôme d'études collégiales)
1 ans
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