Front Desk Manager
Offer published on May 15
About Hôtel Nelligan
Located in the heart of Old Montreal, Hotel Nelligan is a timeless place where guests and locals have gathered & stayed for the last 20 years. The hotel has kept its original stone & brick walls, making it a place where history and modernity collide. Luxurious amenities and dedicated staff ensure guests a truly sublime stay.
Job description
Join Corner Collection, a prestigious collection of hotels, restaurants, and spas where excellence and passion define every experience. Our iconic establishments—Hôtel Nelligan, recognized as the best urban hotel in Canada by the prestigious Travel & Leisure Best Awards, and Hôtel Place d’Armes, recently awarded a Michelin Key and a Travel & Leisure award—embody our values: thinking collectively, Being passionate, Taking charge, Aim for Excellence. Join our team and help create tailor-made moments for our guests.
We are seeking a Front Desk Manager with an innate sense of hospitality and a commitment to providing an unforgettable guest experience. Under the supervision of the Reception Director, you will constantly strive to exceed client expectations. Drawing on your experience in the field, you will be able to provide your team with the guidance and support needed to excel in their roles. Organized and possessing an excellent sense of priorities, you will actively contribute to the smooth running of operations. Warm and professional, you will maintain an open and empathetic attitude towards guests, while fostering effective communication with both internal and external departments of the establishment.
WHAT YOU’LL DO
- Support the Front Desk Director in managing the department and ensure smooth operations in their absence.
- Implement and enforce the policies and procedures related to reception and, more broadly, the company.
- Ensure guest satisfaction during and after service delivery and address complaints, if any.
- Warmly welcome guests upon arrival and departure.
- Handle the administrative and service aspects of arrivals and departures.
- Answer phone calls and direct them appropriately.
- Advise and guide clients on concierge services to maximize their Montreal experience.
- Ensure the cleanliness of public areas.
- Facilitate communication between different shifts.
- Observe recurring issues and suggest improvement measures.
- Maintain guest confidentiality.
- Participate in the onboarding and training of new reception employees.
- Optimize sales through upselling.
- Manage the inventory of stationery supplies.
Other tasks may be assigned, and so we’re counting on your flexibility and resourcefulness!
WHAT’S IN IT FOR YOU
- A unique opportunity to lead the service teams of one of Montreal’s most renowned establishments, recognized both locally and internationally.
- A luxurious and upscale environment just steps from a metro station in the heart of Old Montreal.
- Competitive salary and rewards that recognize excellence and positive behaviors that reflect our purpose and values.
- Access to a Meal program.
- An environment where work-life balance is encouraged.
- An exceptional 50% discount at all Corner Collection locations for you and your loved ones.
- Many opportunities to progress and reach your full potential – we’re growing, and we want passionate, motivated people to grow with us.
- Discounts on the STM Opus monthly pass.
- Access to a group insurance program and group RRSP with employer contribution for full-time Corner team members.
- Access to a recognition program, festive events, and team-building activities.
Requirements
- You have a background in hospitality or significant experience of at least 2-3 years in a similar position.
- You have an excellent knowledge of the local area and tourist attractions.
- You are proficient in Microsoft Office Suite and familiar with a hotel management software, such as Opera (or equivalent).
- You have the energy, stamina, and availability for this demanding role, with flexible hours including evenings, weekends, and holidays.
- You are bilingual in French and English for effective communication with an international clientele.
- You consistently maintain exemplary service standards.
- You are passionate, friendly, and professional, with a positive attitude and contagious enthusiasm.
- You embody a culture focused on excellence, accountability, and collaboration.
- Your natural leadership inspires and positively impacts those around you.
- You are disciplined and process-oriented, capable of working calmly in all situations.
- You create a welcoming environment for our guests, colleagues, and the community.
- You are committed to providing personalized and memorable service that builds guest loyalty.
Are you interested?
Send your application to this employer
