Front Desk ManagerFront Desk Manager

<p class="text-node"><strong>Home2 Suites by Hilton Quebec is looking for its next Front Desk Manager. We are searching for someone passionate about the hospitality industry who wants to supervise, develop, and motivate a professional team focused on providing distinctive service and experiences to our guests. You will work closely with the hotel's assistant manager to create a work environment that values autonomy and customer experience.&nbsp;&nbsp;</strong></p><p class="text-node"></p><p class="text-node"><strong>If customer satisfaction for you means listening to needs, contagious smiles, and positive attitudes, then the large LOGISCO family is waiting for you!</strong></p><p class="text-node"><strong>&nbsp;</strong></p><p class="text-node"><strong>HERE'S WHAT WE OFFER YOU&nbsp;</strong></p><ul class="list-node"><li><p class="text-node">Full-time position 40 hours per week;</p></li><li><p class="text-node">Schedule from Friday to Tuesday;</p></li><li><p class="text-node">4 weeks of accrued vacation;</p></li><li><p class="text-node">RRSP with employer contribution;</p></li><li><p class="text-node">Flex Benefit - 2% to invest in RRSP and/or mobile days off;</p></li><li><p class="text-node">Group insurance and telemedicine services;</p></li><li><p class="text-node">Mobile days off;</p></li><li><p class="text-node">Day off on your birthday;</p></li><li><p class="text-node">Health account;</p></li><li><p class="text-node">Employee and family assistance program;</p></li><li><p class="text-node">$25 allowance for monthly bus pass;</p></li><li><p class="text-node">Significant discounts at Hilton properties worldwide;</p></li><li><p class="text-node">Free parking.</p></li></ul><p class="text-node"></p><p class="text-node"><strong>YOUR ROLE</strong></p><ul class="list-node"><li><p class="text-node">Motivate and develop the front desk team through training, coaching, sales targets, contests, etc.;</p></li><li><p class="text-node">Participate in hiring and onboarding to build professional teams;&nbsp;</p></li><li><p class="text-node">Ensure smooth operation of the front desk and activities and logistics with other departments;</p></li><li><p class="text-node">Ensure that the tasks and responsibilities of the receptionists are completed;</p></li><li><p class="text-node">Assist the front desk during call and guest surges;</p></li><li><p class="text-node">Perform front desk duties as needed or as a backup;</p></li><li><p class="text-node">Assist the coordinator in welcoming groups;</p></li><li><p class="text-node">Manage online reviews and customer complaints;</p></li><li><p class="text-node">Implement and follow up on front desk procedures and policies;</p></li><li><p class="text-node">Develop actions for customer loyalty;</p></li><li><p class="text-node">Participate in managing schedules.&nbsp;</p></li></ul><p class="text-node"></p>