Front Desk DirectorFront Desk Director

<div> <div><p>We are seeking a passionate Front Desk Director to oversee our team and ensure exceptional guest service under the supervision of the General Manager. You will guarantee high-quality service by managing operations efficiently and planning reception activities. Your ability to anticipate guests' needs, resolve issues quickly, and collaborate with other departments will be essential. With a keen sense of listening and organization, you will ensure the implementation of service standards and provide inspiring leadership to your team </p></div> <div><p> </p></div> <div><p>WHAT YOU’LL DO </p></div> <div><ul><li><p>Coordinate and oversee all reception activities (Concierge, Valet, and Reception). </p></li></ul></div> <div><ul><li><p>Supervise, support, motivate, and engage your team. </p></li></ul></div> <div><ul><li><p>Establish and maintain close working relationships with all hotel departments to ensure maximum cooperation and productivity. </p></li></ul></div> <div><ul><li><p>Foster a culture of discretion and ensure the confidentiality of guest information. </p></li></ul></div> <div><ul><li><p>Ensure guest satisfaction during and after service delivery. </p></li></ul></div> <div><ul><li><p>Ensure that all service areas are equipped with the necessary tools for the smooth operation of the reception service (e.g., computer systems). </p></li></ul></div> <div><ul><li><p>Participate in management meetings. </p></li></ul></div> <div><ul><li><p>Produce various reports. </p></li></ul></div> <div><ul><li><p>Ensure compliance with the policies and procedures established by management related to guest reception and service within the department. </p></li></ul></div> <div><ul><li><p>Work closely with the reservations and revenue departments to maximize occupancy and revenue. </p></li></ul></div> <div><ul><li><p>Oversee the recruitment of qualified staff. </p></li></ul></div> <div><ul><li><p>Develop work schedules based on operational needs. </p></li></ul></div> <div><p> </p></div> <div><p>Other tasks may be assigned, and so we’re counting on your flexibility and resourcefulness! </p></div> <div><p><br></p></div> </div> <div> <div><p>WHAT’S IN IT FOR YOU </p></div> <div><ul><li><p>A unique opportunity to lead the service teams of one of Montreal’s most renowned establishments, recognized both locally and internationally. </p></li></ul></div> <div><ul><li><p>A luxurious and upscale environment just steps from a metro station in the heart of Old Montreal. </p></li></ul></div> <div><ul><li><p>Competitive salary and rewards that recognize excellence and positive behaviors that reflect our purpose and values. </p></li></ul></div> <div><ul><li><p>Access to a Meal program. </p></li></ul></div> <div><ul><li><p>An environment where work-life balance is encouraged. </p></li></ul></div> <div><ul><li><p>An exceptional 50% discount at all Corner Collection locations for you and your loved ones. </p></li></ul></div> <div><ul><li><p>Many opportunities to progress and reach your full potential – we’re growing, and we want passionate, motivated people to grow with us. </p></li></ul></div> </div> <div> <div><ul><li><p>Discounts on the STM Opus monthly pass. </p></li></ul></div> <div><ul><li><p>Access to a group insurance program and group RRSP with employer contribution for full-time Corner team members. </p></li></ul></div> <div><ul><li><p>Access to a recognition program, festive events, and team-building activities. </p></li></ul></div> <div><p> </p></div> </div>