Front Desk Associate - evening shift
Offer published on May 08
Offer details
Start date: As soon as possible
Full-time
Laval, QC and Montreal, QC
About Residence Inn Laval par Marriott
Adoptez le rythme qui vous convient à l’hôtel Residence ® Inn par Marriott ®. Que vous nous rendiez visite pour quelques jours, quelques semaines ou quelques mois, vos habitudes quotidiennes comptent. Vous vous sentirez comme chez vous à l’hôtel Residence Inn ®, conçu pour vous offrir tous les équipements et les services dont vous avez besoin. Que ce soit une chambre studio spacieuse ou une suite comprenant une ou deux chambres ainsi qu’un espace salon séparé. Une cuisine entièrement équipée pour vous permettre de concocter vos plats favoris. Un service gratuit de livraison de provisions pour remplir votre réfrigérateur et combler votre appétit. Un accès internet gratuit pour garder contact avec vos collègues et vos proches. Les petits déjeuners chauds sont gratuits, pour vous permettre de bien commencer la journée. Et un centre de fitness pour dynamiser votre corps et votre esprit. Détendez-vous et reposez-vous quand vous le souhaitez. Et restez concentré et productif lorsque c’est nécessaire. Le Residence Inn ® Laval est situé au cœur de Laval, entre les sorties de l’autoroute 15 et 440 avec sa zone d’affaires. À proximité du palais des congrès Tourisme Laval et des sites d’intérêt de Laval. Proche du Cosmodôme, d’iFLY Montréal et des boutiques du centre commercial CF Carrefour Laval, de Centropolis (pour se restaurer, travailler et se divertir), de Place Bell Events et de la station de métro Montmorency.
Job description
100% customer service engagement ;
Implement all company policies and procedures ;
Complete all daily reception tasks ;
Activate room keys ;
Manage all guests requests and provide all necessary hotel stay information including touristic guidance ;
Engage with guests and manage arrivals/departures, reservations, cancellations and all other communications in a warm manner whether in person, by telephone or via email ;
Secure payment methods, verify and balance invoicing and cash functions, and complete daily reports as required ;
Plan and prepare all functions related to the upcoming shift arrivals/departures ;
Manage all market place purchases, replenishment and organization according to operational standards ;
Adhere to all emergency and security measures and apply good judgement when taking important decisions in case of emergency ;
Report and document incidents and accidents as required;
Protect guest and hotel information and confidentiality ;
Accomplish all assigned administrative task ;
Maintain excellent interpersonal relationships with colleagues and guests ;
Perform all evening duties required of the evening shift associate
Requirements
1 year experience within the hotel industry required (previous role in a Marriott environment an asset) ;
Excellent customer service skills ;
Able to communicate effectively and professionally with all levels management and personnel ;
Maintain a professional appearance and wear the hotel uniform as per the hotel’s established standards ;
Knowledge of Microsoft Office (and knowledge of the hotel management system: Fosse, a plus) ;
Basic accounting skills ;
Availability every weekday evening and ability to accomplish tasks with flexibility ;
Ability to work standing during 8 hour shifts ;
Exactitude in handling cash functions and credit card operations ;
Ability to multi-task and apply time management skills ;
Able to use good sense and proper judgement ; Take decisions to resolve issues independently ;
Contribute positively in a team environment and encourage company culture ;
Bilingual : French and English. We welcome an international clientele, therefore, English is a pre-requisite. Knowledge of a third language an added advantage ;
Offer includes:
Competitive wage and benefit Plan
Marriott Training and development
Marriott travel discounts and advantages
Uniform provided
A dynamic team environment
*Our organization is an equal opportunity employer and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of masculine terms may be used for the sole purpose of lightening the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by state or federal law.
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