<img src="https://vidcruiter-paperclip-bucket-production-ca.s3.amazonaws.com/tinymce_assets/assets/000/045/058/original/mceclip0.png"> Location: 10 Sherbrooke Street West, Montreal, Quebec H2X 4C9 Employment Status: Full-time Salary: $25.90 per hour Located in a landmark building that seamlessly blends historic charm with contemporary design, Hotel10 is a one-of-a-kind boutique hotel that offers guests an authentic Montréal experience. Ideally situated on Sherbrooke Street at the corner of Saint-Laurent Boulevard, Hotel10 is in the heart of the city and just steps from the Quartier des Spectacles. Easily accessible by public transit, Hotel10 offers outstanding career opportunities within a dynamic, young, and professional team. <h2>About the Role</h2> Reporting to the Front Desk Supervisors, the Front Desk Agent is responsible for welcoming guests, managing room reservations, completing check-in and check-out procedures, providing information about the hotel and local attractions, and processing guest payments while delivering an exceptional customer experience. <h2>Key Responsibilities</h2> <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Welcome guests and provide courteous, professional, and personalized customer service.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Manage room reservations by phone and online.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Perform guest check-ins and check-outs efficiently.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Respond to guest inquiries and provide information about the hotel's services and amenities.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Recommend local attractions, activities, and services throughout the Montreal area.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Ensure the accuracy of guest records and financial transactions within the property management system.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Process payments and maintain accurate cash handling procedures.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Collaborate with other hotel departments to ensure an exceptional guest experience.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Assist with the onboarding and training of new team members, as required.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Perform other related duties and support front desk operations as needed.</li> </ul> <h2>Qualifications</h2> <ul data-spread="false"> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Diploma in Hotel Reception or Hospitality, or a minimum of one year of relevant front desk experience in a hotel environment.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Proficiency with computer systems; experience with OPERA Cloud is considered an asset.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Excellent command of both French and English, spoken and written.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Outstanding communication and interpersonal skills with a strong customer service orientation.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Good knowledge of Montreal's tourist attractions and local points of interest.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Professional appearance and demeanor.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Demonstrated reliability, discretion, attention to detail, and strong organizational skills.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Ability to multitask effectively in a fast-paced environment while maintaining exceptional guest service.</li> <li style="font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Team-oriented, adaptable, and able to work independently.</li> </ul> Language Requirement: Bilingualism (French and English) is required for this position, as we serve an international clientele. Who are we: Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and implemented. To learn more about Tidan, visit our website: https://www.tidan.com/en/. Why join our team: Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.. We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

Front desk agent

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HOTEL10 Montréal

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