Front Desk Agent — Guest service Ambassador - Full TimeFront Desk Agent — Guest service Ambassador - Full Time

<p class="text-node"><strong>Working at Vogue means choosing excellence with style</strong>.</p><p class="text-node">Located in the heart of the Golden Square Mile, our hotel embodies contemporary luxury with a unique Montreal touch. Recently renovated, our establishment combines refinement, personalized service and a boutique atmosphere. Our team makes the difference. Each member of staff contributes to creating a five-star customer experience, in a professional, warm and human working environment.</p><p class="text-node">&nbsp;</p><p class="text-node"><strong>Why choose the Vogue Hotel?</strong></p><p class="text-node">In addition to being part of a prestigious hotel, you benefit from several interesting advantages:</p><ul class="list-node"><li><p class="text-node">Competitive salary</p></li><li><p class="text-node">Comprehensive group insurance program</p></li><li><p class="text-node">Retirement savings plan with employer contribution</p></li><li><p class="text-node">Vacation, Social Leave and Paid Holidays</p></li><li><p class="text-node">Uniforms provided</p></li><li><p class="text-node">Paid training and advancement opportunities within Artifact, a growing group</p></li><li><p class="text-node">Healthy, safe and unionized workplace</p></li><li><p class="text-node">Inclusive and collaborative atmosphere</p></li><li><p class="text-node">Many more to discover!</p></li></ul><p class="text-node"><strong>&nbsp;</strong></p><p class="text-node"><strong>Your role in the team</strong></p><p class="text-node">Reporting to the manager on duty, the front desk agent acts as the first point of contact with customers. He ensures a warm and professional welcome, while ensuring the quality of the guest experience at every stage of the stay. This role involves working closely with the other departments of the hotel.</p><p class="text-node"><strong>&nbsp;</strong></p><p class="text-node"><strong>Tasks</strong></p><ul class="list-node"><li><p class="text-node">Classify the business transactions carried out during the day;</p></li><li><p class="text-node">Verify and correct transaction records and update hotel guest invoices;</p></li><li><p class="text-node">Balance the accounts and close the cash registers of the various points of sale and the reception;</p></li><li><p class="text-node">Produce and transmit daily income reports and other administrative reports;</p></li><li><p class="text-node">Welcoming guests on arrival, checking booking details and offering additional services;</p></li><li><p class="text-node">Obtain payment guarantees;</p></li><li><p class="text-node">Provide information on the establishment, tourist attractions and activities in the region;</p></li><li><p class="text-node">Make complete reservations and respond to requests for information and changes;</p></li><li><p class="text-node">Receive mail or messages intended for customers and ensure their distribution;</p></li><li><p class="text-node">Ensure the safety of customers and their property;</p></li><li><p class="text-node">To process and follow up on customer comments and complaints;</p></li><li><p class="text-node">Check out customers and check their satisfaction;</p></li><li><p class="text-node">Use the communication tools provided and required by the hotel.</p></li></ul><p class="text-node"></p>