Front Desk Agent – Guest Experience | Casual

Joining Courtyard Montreal Airport and Residence Inn Montreal Airport means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.

Ideally located near Montréal–Trudeau International Airport, our recently renovated properties deliver a distinctive experience for both business and leisure travelers within a dynamic and international professional environment.

At the heart of our culinary offering is Il Soffio Restaurant & Bar, a contemporary Italian restaurant inspired by the Campobasso region, recognized for its authentic cuisine, refined atmosphere, and chic yet welcoming ambiance.

By joining our team, you become part of an engaged, collaborative, and performance-driven environment. You also become part of the prestigious Marriott International network, globally recognized for exceptional hospitality, high standards, leadership development programs, and genuine career growth opportunities.

What We Offer

We provide a stimulating, structured, and people-focused work environment with competitive benefits:

• Exclusive Marriott discounts at over 8,000 hotels worldwide

• Employee recognition programs

• Wellness initiatives and internal events

• Referral bonus program

• Complimentary parking

• Recently renovated, stable, and collaborative work environment

• Career advancement and professional development opportunities

• Additional benefits to discover throughout your journey with us

Your Role

The Front Desk Agent serves as the first point of contact for our guests. You accompany guests from arrival to departure, ensuring a personalized, professional experience aligned with Marriott brand standards at all times.

You play a key role in delivering exceptional guest experiences and actively contribute to maintaining our reputation for excellence.

Responsibilities

• Welcome, register, and check out guests efficiently and professionally

• Make, modify, or cancel reservations and inform guests of hotel policies

• Maintain effective communication with other departments regarding room status, VIPs, priorities, early or late departures, and special requests

• Review and adjust guest billing charges as needed

• Handle and balance cash transactions with accuracy and accountability

• Respond to guest inquiries and resolve situations promptly and professionally

Profile Sought

• Strong customer service skills

• Professional presentation and positive attitude

• Initiative, attention to detail, and autonomy

• Ability to work under pressure and manage multiple priorities

• Comfortable working with hotel systems and technology

• Bilingualism (French and English) is a strong asset

About Urgo Hotels Canada

Urgo Hotels Canada is a leading hotel management and development company with over 40 years of expertise. Since our strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America, including Quebec and Ontario.

Guided by our core values, we create stimulating work environments and memorable guest experiences. We are committed to employment equity and encourage all qualified individuals to apply, without distinction.