F&B DirectorF&B Director

<p class="text-node"><span style="color: rgb(31, 31, 31);"><strong><u>Schedule:</u></strong> Flexible scheduling adapted to a 24/7 operation, occasional overtime - to be discussed further</span></p><h3 class="heading-node"><span style="color: rgb(31, 31, 31);"><strong>Overview</strong></span></h3><p class="text-node"><span style="color: rgb(31, 31, 31);">Playground is seeking an agile, change-oriented<strong><em> F&amp;B Director</em></strong> to lead multi-venue food and beverage operations, culinary consistency, and guest dining experiences across our 24/7 gaming and entertainment complex. Translating corporate discipline into a fast-paced environment, you will build operational structure across high-volume dining, lounge/bar concepts, floor beverage service, and VIP culinary hospitality.</span></p><h3 class="heading-node"><span style="color: rgb(31, 31, 31);"><strong>Key Responsibilities</strong></span></h3><p class="text-node"><span style="color: rgb(31, 31, 31);"><u>Change Management:</u></span></p><ul class="list-node"><li><p class="text-node"><span style="color: rgb(31, 31, 31);">Implement standardized operating procedures (SOPs), food safety/hygiene protocols, quality audits, and service benchmarks across all F&amp;B touchpoints.</span></p></li></ul><p class="text-node"><span style="color: rgb(31, 31, 31);"><u>Hierarchy &amp; Alignment:</u></span></p><ul class="list-node"><li><p class="text-node"><span style="color: rgb(31, 31, 31);">Navigate corporate hierarchy to align kitchen (BOH), front-of-house (FOH) service, F&amp;B gaming floor teams, and VIP hospitality behind unified strategic initiatives.</span></p></li></ul><p class="text-node"><span style="color: rgb(31, 31, 31);"><u>Financial &amp; Operational Execution:</u></span></p><ul class="list-node"><li><p class="text-node"><span style="color: rgb(31, 31, 31);">Drive rapid decision-making during peak volume, manage labour efficiency, monitor operational F&amp;B KPIs, control Cost of Goods Sold (COGS), oversee inventory, and maintain service standards.</span></p></li></ul><p class="text-node"><span style="color: rgb(31, 31, 31);"><u>Guest Experience &amp; Service Recovery:</u></span></p><ul class="list-node"><li><p class="text-node"><span style="color: rgb(31, 31, 31);">Establish guest satisfaction metrics (CSAT), formalize F&amp;B service recovery protocols, and elevate menu delivery to enhance player retention across amenities.</span></p></li></ul><p class="text-node"><span style="color: rgb(31, 31, 31);"><u>Talent &amp; Compliance:</u></span></p><ul class="list-node"><li><p class="text-node"><span style="color: rgb(31, 31, 31);">Lead team development across F&amp;B operations, improve retention, and enforce safety compliance and food hygiene standards.</span></p></li></ul><p class="text-node"></p>