Director of Sales & Marketing

Welcome to the Vogue Montreal Downtown, Curio Collection by Hilton Hotel:

Located in the heart of Montreal’s fashion district, the Vogue Hotel Montreal, Curio Collection by Hilton, is just steps away from downtown luxury shopping, best restaurants, and attractions. This hotel offers a refined and elegant experience, ideal for travelers who want to enjoy the best of Montreal. Working at the Vogue Hotel Montreal means being part of a team dedicated to providing exceptional service in a prestigious setting.

At Hilton, excellence is a tradition. We anticipate the needs of our guests and create unforgettable experiences. This same attention extends to our teams: we are committed to providing an environment where everyone can grow personally and professionally. The Vogue Hotel Montreal, a jewel of Hilton’s Curio Collection, which combines luxury and personalization to provide an unforgettable stay for our guests.

Our vision: to become Montreal’s benchmark in sustainable and humane luxury hotels, while offering our talents a prestigious environment to build a career as remarkable as our establishment.

What we offer

• The opportunity to grow within one of Montreal’s most renowned hotels
• Career advancement and new challenges within Artifact Group
• Competitive benefits package (partially employer-paid)
• Retirement plan with employer RRSP contributions
• Wellness and employee recognition programs
• Professional expense allowance
• Work equipment provided
• Exclusive Hilton travel and lodging discounts
• Dry cleaning
• And much more to discover! 

Role and mission

The Director of Sales & Marketing is responsible for planning, organizing, directing, and controlling all activities related to the promotion, sales, and marketing of the hotel’s products and services, with the goal of attracting and retaining clientele. Beyond these strategic responsibilities, the Director actively participates in executive committee meetings and contributes to key decisions as a member of the hotel’s leadership team.

Key Responsibilities

1. Sales and Marketing Plan:

·        Develop sales and marketing plan including market research, pricing, promotion, advertising, distribution and communication.

·        Define and direct marketing strategies based on guest trends and hotel development plans.

·        Develop and implement effective sales strategies to outperform the competition, continuously adjusting the positioning of the establishment to optimize results and strengthen its competitiveness.

2. Sales Management

·        Manage the implementation of sales department policies, programs and activities, in collaboration with the relevant department managers.

·        Coach, support and mobilize the sales team in achieving objectives.

·        Ensure customer satisfaction before, during and after the stay, and effectively manage complaints when necessary.

·        Analyze sales performance, produce monthly sales reports and prepare the annual budget in collaboration with the relevant departments.

·        Actively participate in forecasting meetings to adapt strategies to market trends.

3. Department Management

·        Ensure the management of the department’s human resources: recruitment, training, scheduling, distribution of tasks, performance evaluation and conflict management.

·        Manage the financial resources (budget preparation and monitoring, cost control) and material resources (inventories, supplies, negotiations with suppliers) allocated to the department.

Desired profile

Requirements

• Minimum of 10 years of progressive experience in sales, ideally in the hospitality industry or a related field.
• Perfect bilingualism (French and English), fluency in other languages is an asset.
• Excellent written and verbal communication skills.
• Strong experience in team management and supervision
• Proficiency in office tools (Word, Excel)
• Knowledge of specialized hotel software (Opera, Invision, Delphi, etc.) is an asset.
• Very good knowledge of the tourism industry, hotel products and services as well as the Montreal region and its attractions.

Professional skills

• Strong leadership and ability to make strategic decisions.
• Strong sales, negotiation and marketing skills.
• Strong customer focus and excellent customer service skills.
• Human resource management skills (team mobilization, recognition, conflict management, etc.).
• Financial management and market analysis skills.
• Knowledge of distribution networks, associations, advertising, mass media and social media.

Personal qualities

• Autonomy, dynamism and interpersonal skills.
• Versatility, initiative and strong organizational skills.
• Team spirit and professionalism.
• Stress tolerance and ability to perform under pressure.

About Artifact Group
Artifact Group is a private real estate investment and management company specializing in the acquisition and enhancement of real estate assets, recognized for its expertise in hospitality. Over the years, we have built a portfolio of award-winning properties in Canada and the United States. Among them, the Vogue Hotel Montreal Downtown, Curio Collection by Hilton the first Curio Collection address in Canada was named “Curio Collection Conversion of the Year 2022” for the Americas by Hilton.

Joining our team means entering a stimulating environment where excellence and passion for service make all the difference.

Do you have the talent and motivation? We have the position for you!