Operations Director

Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8

Status: Full-time

Salary: $85,000 per year

Located at the gateway to Québec City, near major bridges and highways, Travelodge Québec is a unionized property featuring 230 rooms and suites, an on-site restaurant, and over 12,000 square feet of meeting and conference space. Approximately 90 employees work here in a professional and dynamic environment.

Reporting to the Interim General Manager, the Director of Operations is responsible for planning, organizing, and overseeing the hotel’s operational activities to ensure an optimal guest experience and operational profitability. They manage operational teams (accommodation, housekeeping, food and beverage, maintenance) and ensure compliance with quality standards as well as health and safety regulation

Responsibilities:

• Coordinate accommodation, front desk, food and beverage, and maintenance services.

• Ensure smooth operational flow and adherence to quality standards.

• Supervise and support department managers in achieving performance goals.

• Maintain consistent quality of services provided to guests.

• Effectively manage human, material, and financial resources under their responsibility.

• Implement and monitor operational performance indicators.

• Participate in the development and enforcement of hotel policies and procedures.

• Collaborate on budget management and cost control.

• Ensure compliance with legal, regulatory, and occupational health and safety standards.

• Actively contribute to fostering a culture of service excellence and continuous improvement.

Requirements:

• University or college degree in hotel management, business administration, or a related field.

• Minimum of 5 to 7 years of experience in operations management, preferably in the hotel or hospitality sector.

• Proven experience managing multidisciplinary teams.

• Excellent leadership, communication, and team motivation skills.

• Strong problem-solving and decision-making abilities.

• Ability to manage multiple priorities in a dynamic environment.

• Knowledge of hotel management software (e.g., PMS, POS) and proficiency in MS Office suite.

• Bilingualism in French and English, both spoken and written.

• Flexibility to work variable hours based on operational needs.

Assets

• Experience managing unionized teams.

• Familiarity with CITQ standards and certifications.

• Training in occupational health and safety.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international client.

Who we are:

Tidan is a hotel and real estate group that has been in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

In addition to competitive salaries, we offer social benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacation time that are scheduled according to the department and hotel you are joining. A bonus is also provided through our referral program and much more.

We believe in teamwork and are committed to creating a highly performing team, whether through training or by solidifying team relationships. We admire our employees who take on professional challenges and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.