Operational General Manager

Overview

The Operational General Manager is responsible for the overall operation, financial performance, and guest experience of the Holiday Inn Montréal Centre-Ville. Acting on behalf of Sinomonde Holdings Inc., the Operational General Manager leads all hotel operations to achieve profitability, maintain brand standards, and ensure compliance with applicable policies, regulations, and safety requirements.

Tasks and responsibilities

• ·        Manage, supervise, coordinate and control the operations of the Hotel to maximize profitability, ensure superior service and product quality, drive brand and value initiatives and hotel performance, the whole in conformity with Employer’s vision, goals, rules and policies as shall be established by Employer from time to time.
• ·        Manage day-to-day operations and assignments of the Hotel, plan and organize work, communicate goals, schedule and/or assign work, comply and advise staff of formal policies and procedures, identify options and resolve goals.
• ·        Recommend and/or initiate salary, disciplinary or other staffing/human-resources-related actions in accordance with the Employer’s rules and policies, and to alert Employer of potentially serious issues.
• ·        Meet or exceed Gross Operating Profit (“GOP”), flow-through goals, maximize room and meeting space revenues and achieve revenue growth indices and revenue-per-available-room (“REVPAR”) goals, as defined by Employer from time to time.
• ·        Develop and monitor the performance of financial and operational plans and/or budgets and sales and marketing plans for the Hotel.
• ·        Control labour and expenses in all areas of operation.
• ·        Generate well-written detailed commentary and correct departmental control issues.
• ·        Achieve and maintain overall satisfaction score (“OSAT”) goals.
• ·        Oversee the guest service function to ensure guest complaints are resolved appropriately.
• ·        Achieve satisfactory results on internal audits and manage aging of receivables.
• ·        Ensure product quality standards and preventive maintenance programs.
• ·        Establish performance goals for employees and ensure proper training.
• ·        Ensure a safe and secure environment.
• ·        Achieve workers’ compensation and safety compliance goals.
• ·        Exercise audit authority in accordance with the hotel’s compliance system
•      Submit a Revenue, Profit and Capital Expenditure Budget no later than sixty (60) days prior to fiscal year-end.

• §  Strong experience in hotel operations, financial management, and team leadership.
• §  Ability to manage all departments, control budgets and expenses, achieve profitability and guest satisfaction targets
• §  Ensure compliance with brand standards, safety, and internal policies.
• §  Organizational and communication skills, and the ability to prepare and analyze operational and financial reports.
• §  Hospitality industry experience is required
• §  Bilingualism (English and French)