CAE Inc. logo

Customer Service Representative

Job details
Starts:

Oct 12, 2026

Full time

Administration

8575 Chem. de la Côte-de-Liesse, Montréal, QC H4T 1G5, Canada

Company

CAE Inc. logo

CAE Inc.

1 job available

Job description

<p class="text-node"><span><strong>This is a full-time, fully onsite position operating on a Thursday to Monday schedule.</strong></span></p><p class="text-node"><span>&nbsp;</span></p><p class="text-node"><span><strong>Key responsibilities include:</strong></span></p><p class="text-node"><span>&nbsp;</span></p><ul class="list-node"><li><p class="text-node"><span>Provide exceptional customer service to internal and external customers.</span></p></li><li><p class="text-node"><span>Greet customers and visitors and manage front desk reception activities.</span></p></li><li><p class="text-node"><span>Operate and monitor the main telephone switchboard.</span></p></li><li><p class="text-node"><span>Manage customer check-in processes and verify required documentation.</span></p></li><li><p class="text-node"><span>Review, scan, and maintain regulatory and customer documentation.</span></p></li><li><p class="text-node"><span>Prepare, issue, and manage security badges and access credentials.</span></p></li><li><p class="text-node"><span>Support customer registrations within the Pelesys learning management system.</span></p></li><li><p class="text-node"><span>Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.</span></p></li><li><p class="text-node"><span>Monitor and action customer inquiries received through the Client Services inbox.</span></p></li><li><p class="text-node"><span>Conduct customer outreach and follow-up communications in advance of scheduled training.</span></p></li><li><p class="text-node"><span>Process training payments and perform daily monitoring of COD (Cash on Delivery) activities.</span></p></li><li><p class="text-node"><span>Generate statistical and operational reports as required.</span></p></li><li><p class="text-node"><span>Assist with customer lounge services.</span></p></li><li><p class="text-node"><span>Support exam invigilation activities as required.</span></p></li><li><p class="text-node"><span>Prioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.</span></p></li><li><p class="text-node"><span>Work independently while collaborating with internal departments to ensure efficient customer service delivery.</span></p></li><li><p class="text-node"><span>Perform other related customer service and administrative duties as assigned.</span></p></li></ul><p class="text-node"></p>

Requirements

<p class="text-node"><strong>Minimum Qualifications</strong></p><ul class="list-node"><li><p class="text-node">Minimum 2 years of work experience</p></li><li><p class="text-node">CEGEP DEC or equivalent education.</p></li><li><p class="text-node">Bilingual in English and French, with strong verbal and written communication skills.</p></li><li><p class="text-node">Intermediate proficiency with Microsoft Office applications, including Excel.</p></li><li><p class="text-node">Strong attention to detail and accuracy when handling documentation and customer information.</p></li><li><p class="text-node">Ability to manage multiple priorities and customer interactions simultaneously.</p></li><li><p class="text-node">Demonstrated organizational skills and ability to work effectively with frequent interruptions.</p></li><li><p class="text-node">Ability to work independently and exercise sound judgment when prioritizing tasks.</p></li><li><p class="text-node">Eligibility to obtain and maintain Controlled Goods Program requirements, if applicable.</p></li></ul><p class="text-node"><strong>Preferred Qualifications</strong></p><ul class="list-node"><li><p class="text-node">Minimum 2 years of relevant work experience in customer service, reception, administration, hospitality, or a related field.</p></li><li><p class="text-node">Administrative or office administration education.</p></li><li><p class="text-node">Experience working in an aviation, flight training, or aviation operations environment.</p></li><li><p class="text-node">Additional language skills beyond English and French.</p></li><li><p class="text-node">Experience in hotel, hospitality, concierge, or high-volume reception environments.</p></li></ul><p class="text-node"></p>

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