Coordinator – Tours & Travel

Workplace: 1050 De La Gauchetière St W, Montreal, QC H3B 4C9

Status: Full-time

Acquired by Tidan in 2018, this hotel is located in the heart of the metropolis of Montreal. The Marriott Château Champlain is a 1-minute walk from the metro, accessible through an underground passage adjacent to the Bell Centre and also via 1000 De La Gauchetière. This iconic Montreal hotel, with its 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, was completely renovated in 2021 and can accommodate up to 1000 guests. If you are seeking a modern and stylish work environment, join the inspiring team of one of the largest downtown hotels in Montreal.

Position Overview
Reporting to the Director of Convention and Event Services, the Tour & Travel Coordinator is responsible for coordinating room blocks, particularly within the Tour & Travel segment, and assisting the Director of Convention and Event Services with all activities related to group and event management, as well as departmental operations.

Responsibilities

Room Block Management

• Review files received from the Sales team.

• Coordinate site inspections with clients and various departments and/or vendors.

• Manage and follow up on room blocks.

• Maintain close collaboration and communicate all relevant information to respective departments through communication tools such as convention resumes, purchase orders, etc.

• Welcome groups upon arrival and ensure presence and availability throughout their events.

• Attend departmental meetings such as forecast, credit, sales, and event management meetings, as required.

• Review invoices, ensure accuracy, and follow up on payments.

• Provide necessary information for thank-you letters and Marriott Bonvoy point allocations to Sales Coordinators.

• Ensure the accuracy and timely updates of group information in the CI/TY system.

• Stay informed of service developments and industry trends through information sources such as the Marriott website, Tourisme Montréal, and others.

Convention Services Coordination

• Manage administrative tasks for the Convention Services department.

• Assist the Director of Convention and Event Services with various assignments, including report preparation and follow-ups.

• Support the Convention Services team in their daily operations.

• Prepare and send proposals, quotations, and contracts to prospective clients.

• Maintain thorough knowledge of our products, services, and industry trends to better advise clients and respond to their needs.

Required Skills

• Professional attitude and conduct (teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, and organizational skills).

• Strong organizational, planning, and follow-up abilities.

• Excellent interpersonal skills.

• Strong attention to detail and quality.

• Sound judgment, negotiation skills, and decision-making abilities.

• High ethical standards and integrity.

Experience and Qualifications

• Previous experience in sales coordination or administrative support.

• Degree in Hospitality Management (an asset).

• Excellent written and verbal communication skills in both French and English.

• Knowledge of job-related software (an asset): Word, Excel, Outlook, CI/TY, Social Tables, PMS/Marsha.

Languages: Bilingualism (French and English) in both spoken and written form is required for this position, as we serve an international clients.

About Us:

Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club throughout North America. To learn more about Tidan, visit our website: https://www.tidan.com/fr/.

Why Join Our Team:

In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 access to healthcare professionals through the Employee Assistance Program. You have access to personal days and holidays scheduled according to the department and hotel you work in. We also offer bonuses through our referral program and much more.

We believe in teamwork and are committed to building a highly performing team, whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges and support them in achieving their goals. Take the step and join the Tidan team among our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.