Conference Services Manager (CSM)

Immerse yourself in the world of Corner Collection, a proudly independent hospitality group known for its award-winning boutique hotels, celebrated restaurants, and luxury spa, all nestled in the heart of Old Montreal. With a deep commitment to service, community, and excellence, our properties – including the iconic Hôtel Place d’Armes, where this role is based – are consistently recognized among Canada’s best from respected names such as Travel & Leisure and Michelin.

The Conference Services Manager (CSM) is responsible for managing the execution of sold group business, ensuring a seamless experience from contract to departure. This role is the key liaison between clients and internal departments, ensuring all contracted elements are delivered, upselling additional services, and maximizing revenue. The CSM also manages smaller group bookings and repeat business, especially in the corporate segment.

Based at Hôtel Place d’Armes, a Corner Collection property located in the heart of Old Montreal, this position offers the opportunity to contribute to one of the city's most iconic boutique hotels within a growing and forward-thinking hospitality group.

WHAT’LL YOU DO  :

• Serve as the primary point of contact for all assigned group bookings post-contract signature
• Lead planning meetings and produce detailed event orders, floorplans, and timelines in coordination with clients
• Coordinate with internal teams (culinary, banquets, front desk, reservations, AV) to ensure flawless execution
• Proactively upsell food & beverage, AV, décor, room upgrades, and other ancillary services to maximize revenue
• Respond to and manage small group and meeting inquiries
• Cultivate relationships with repeat clients and corporate accounts, ensuring satisfaction and future bookings
• Oversee billing accuracy and post-event follow-ups, including gathering client feedback
• Support the sales team with proposals, site inspections, and CRM maintenance

• 2–3 years of experience in events, catering or conference services, preferably in a luxury hotel environment
• Excellent communication and organizational skills
• Proven ability to manage multiple events, priorities and tight deadlines
• Client-focused mindset with a high attention to detail
• Proficient in event management systems (Opera, Delphi or similar) and Microsoft Office suite
• Bilingual (French and English), as we serve an international clientele
• Availability to work evenings or weekends as required by event needs