Assistant Front Office ManagerAssistant Front Office Manager

<p><strong>Courtyard® & Residence Inn® Montréal Airport</strong><br> 7000 Place Robert-Joncas, Ville Saint-Laurent (Montréal)</p> <h1>About Us</h1> <p>Joining the <strong>Courtyard Montréal Airport</strong> and <strong>Residence Inn Montréal Airport</strong> means becoming part of two complementary hotels where comfort, modern design, and service excellence come together.</p> <p>Ideally located near <strong>Montréal-Trudeau International Airport</strong>, our recently renovated properties offer a distinctive experience for both business and leisure travelers.</p> <p>At the heart of our culinary offering is <strong>Il Soffio Restaurant & Bar</strong>, a contemporary Italian restaurant inspired by the region of Campobasso, recognized for its authentic cuisine and its chic and welcoming atmosphere.</p> <p>By joining our team, you become part of a <strong>committed, professional, and collaborative environment</strong>. You will also be part of the <strong>Marriott International network</strong>, globally recognized for its hospitality, service excellence, career development programs, and growth opportunities.</p>   <h1>What We Offer</h1> <p>We offer a stimulating, people-focused, and structured environment with competitive benefits:</p> <p>• Employer-contributed <strong>Registered Retirement Savings Plan (RRSP)</strong><br> • Comprehensive <strong>group insurance coverage</strong><br> • Paid vacation, personal days, and statutory holidays<br> • Exclusive <strong>Marriott discounts at over 8,000 hotels worldwide</strong><br> • Employee recognition programs, wellness initiatives, and team events<br> • Referral bonus program and performance incentives<br> • Complimentary parking<br> • Professional uniform dry cleaning<br> • Company-paid cell phone<br> • Ongoing training, mentorship, and professional development opportunities<br> • Opportunities for career growth across North America<br> • Recently renovated, stable, and collaborative work environment<br> • Additional benefits to be discovered throughout your journey with us</p>   <h1>Role and Mission</h1> <p>Reporting to the <strong>Front Office leadership team</strong>, the <strong>Assistant Front Office Manager</strong> plays a key role in the daily operations of the Front Office.</p> <p>This role supports leadership in supervising the reception teams, ensures compliance with Marriott standards, and contributes to delivering an exceptional guest experience while maintaining the smooth execution of daily operations.</p>   <h1>Key Responsibilities</h1> <h2>Operational Supervision</h2> <p>• Ensure the smooth daily operation of the Front Office<br> • Support leadership in managing operations across both hotels<br> • Quickly intervene in operational situations or guest concerns<br> • Ensure compliance with Marriott procedures, standards, and policies<br> • Conduct inspection rounds to ensure service quality</p>   <h2>Team Leadership and Engagement</h2> <p>• Assist leadership in supervising and coordinating Front Office teams<br> • Participate in training and onboarding new team members<br> • Communicate priorities, expectations, and operational updates to staff<br> • Foster a positive and collaborative work environment<br> • Act as a resource person for employees during shifts</p>   <h2>Guest Experience and Service Quality</h2> <p>• Ensure personalized service aligned with Marriott service standards<br> • Handle guest situations and support the team in resolving issues<br> • Review guest feedback and contribute to service improvements<br> • Collaborate closely with other departments (Housekeeping, Sales, F&B, Operations)</p>   <h2>Administrative and Organizational Support</h2> <p>• Assist in scheduling according to operational needs<br> • Support administrative tasks related to Front Office operations<br> • Maintain strict control of keys, billing procedures, and security processes<br> • Contribute to monitoring departmental performance indicators</p>   <h1>Profile We Are Looking For</h1> <h2>Education and Experience</h2> <p>• Diploma or degree in <strong>Hotel Management, Tourism, Administration</strong>, or a related field<br> • Experience working in a structured hotel environment<br> • Knowledge of hotel systems (PMS, reservation systems)</p>   <h2>Professional Experience</h2> <p>• Experience in <strong>Front Office operations or hotel supervision</strong><br> • Experience in a <strong>high-volume environment</strong> (an asset)<br> • Experience within an <strong>international hotel chain (Marriott an asset)</strong></p>   <h2>Skills and Qualifications</h2> <p>• Strong leadership presence and operational involvement<br> • Excellent organizational and prioritization skills<br> • Strong focus on <strong>guest service and guest experience</strong><br> • Excellent command of <strong>French and English</strong>, both spoken and written</p>   <h2>Personal Qualities</h2> <p>• Strong sense of responsibility and autonomy<br> • Ability to manage priorities and unexpected situations<br> • Dynamic team player<br> • Ability to work effectively in a fast-paced environment</p>   <h1>Working Conditions</h1> <p>• Full-time position<br> • Schedule mainly during daytime hours with flexibility based on operational needs<br> • Occasional evenings and weekends</p>   <h1>About Urgo Hotels Canada</h1> <p><strong>Urgo Hotels Canada</strong> is a leading hotel management and development company with over <strong>40 years of expertise</strong>.</p> <p>Following our strategic partnership with <strong>Hersha Hospitality Management (HHM)</strong> in 2022, we are now part of a network of more than <strong>235 hotels across North America</strong>, including Québec and Ontario.</p> <p>Guided by our values, we create <strong>engaging work environments and memorable guest experiences</strong>.</p> <p><em>Urgo Hotels Canada is committed to <strong>employment equity</strong> and encourages all qualified individuals to apply.</em></p>