Assistant Rooms Operation Manager
Offer published on Feb 04
Job description
Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.
About Four Seasons Hôtel Montreal:
Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.
About the role:
This is a management role focused on supporting daily room operations, aiming to deliver an optimal guest experience, ensure compliance with standards, and plan efficiently based on the property's needs.
What you will do:
- Support daily operations of the Front Desk and Guest Services teams to ensure smooth and efficient service delivery.
- Supervise and mentor staff (receptionists, bellhops, doormen, concierge) to uphold service standards and foster a positive work environment.
- Ensure a seamless guest experience from arrival to departure, addressing special requests, VIP needs, and service recovery situations.
- Handle guest complaints and feedback promptly and professionally to ensure satisfaction and loyalty.
- Coordinate with other departments (housekeeping, reservations, security) to anticipate and meet guest needs.
- Monitor team performance through regular coaching, performance reviews, and compliance with brand standards (e.g. Forbes, LQA).
- Oversee training programs to maintain high levels of service, product knowledge, and brand consistency.
- Ensure proper use of systems and procedures, including PMS, guest profiles, and billing processes.
- Assist in managing schedules, payroll, and staffing needs based on business levels.
- Promote a culture of service excellence, leading by example and encouraging a guest-first mindset across the team.
Requirements
What you bring:
- 1–2 years of experience in a luxury hotel in an operational supervisory role
- Strong computer skills and knowledge of major front office PMS systems are essential
- Clear management, supervisory, and leadership skills
- Ability to communicate fluently in English and French, both orally and in writing; An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele.
- Ability to work in motion, spend long periods standing, and lift, pull, or push loads of up to 25 kg
- Available to work any shift, including morning, afternoon, evening and overnight;
What we offer:
- Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
- Discounts at MARCUS Restaurant and the Guerlain Spa.
- Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
- Complimentary meals per shift at Café 1440.
- Employer-contributed retirement plan.
- Paid vacation plus two additional floating holidays per year.
- Strong training and development programs.
- Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
- And more !
The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.
Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.
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