Reservations Agent
Offer published on Sep 22
Offer details
Start date: As soon as possible
Full-time
Hospitality, Tourism, Spa & Wellness, Events, Administration
Montreal, QC
About Hôtel Vogue - Collection Curio par Hilton
Located in the heart of the Golden Square Mile, in Montréal’s prestigious fashion district, our hotel embodies modern elegance, personalized service, and timeless refinement. Fully renovated, it now stands as a landmark address, blending architectural heritage with contemporary design. Just steps away from luxury boutiques, top restaurants, and major downtown attractions, the hotel has become a destination of choice for a cosmopolitan clientele seeking high-end experiences.
A proud member of the Curio Collection by Hilton and the Artifact Group, one of the fastest-growing hotel groups in North America—Vogue Hotel stands out for its warm atmosphere, five-star service, and tailored hospitality.
Working at the Vogue means joining a dedicated team in a prestigious environment where people are at the heart of every interaction. We promote professional growth, collaboration, diversity, and excellence in service.
Our vision: to become Montréal’s benchmark for sustainable and human-centered luxury, while offering our talents a distinguished setting to build a career as unique as our hotel.
Job description
Why choose the Vogue Hotel?
In addition to being part of a prestigious hotel, you benefit from several interesting advantages:
- Competitive salary
- Comprehensive group insurance program
- Retirement savings plan with employer contribution
- Vacation, Social Leave and Paid Holidays
- Uniforms provided
- Paid training and advancement opportunities within Artifact, a growing group
- Healthy, safe and unionized workplace
- Inclusive and collaborative atmosphere
- Many more to discover!
Your role in the team
Under the supervision of the Director of Operations, you will be the first point of contact with our guests from the moment of booking. You will provide attentive service, in accordance with Hilton standards, and collaborate with the various departments to ensure a smooth and memorable experience.
Tasks
Customer Service & Communication
- Answer internal and external calls according to Hilton standards.
- Advise customers (individuals, travel agencies, wholesalers, etc.) and respond to their requests (phone, email, in person).
- Provide clear information about the hotel's policies (cancellations, guarantees, special requirements).
Reservations
- Make and confirm room and service reservations.
- Obtain payment guarantees and enter sales.
- Make sales from incoming calls and maximize opportunities.
- Change or cancel bookings, if necessary.
- Track and update allotments and rates in collaboration with the sales team.
- Ensure the proactive management of overbooking situations and propose appropriate solutions.
Coordination and monitoring
- Work closely with reception, sales, banquets and other departments to ensure smooth operations.
- Keep customer profiles up to date and personalize their experience.
- Communicate relevant information related to hotel operations to internal teams.
- Maintain customer profiles with their preferences
- Any other related duties related to the position.
Requirements
Timetables
Availability during the day, evening, weekends and holidays. Flexibility and team spirit are essential.
Essential Skills
- Minimum 2 years of experience in a similar role (reservations, customer service or sales).
- Degree in hospitality or related field (asset).
- Excellent command of French and English (oral and written).
- Strong customer service and sales skills.
- Rigour, autonomy and sense of organization.
- Ability to conduct monetary transactions.
- Team player and excellent communication skills.
- Knowledge of Opera or another booking system (asset).
Artifact Group at a glance:
Artifact Group is a private investment and property management company
specializing in the acquisition and valuation of real estate assets and
recognized for its expertise in hospitality. Over the years, we have built a
portfolio of award-winning properties in Canada and the United States. Among
them, the Vogue Hotel Montreal Downtown, Curio Collection by Hilton, the
first Curio Collection address in Canada, was distinguished by Hilton as "Curio
Collection Conversion of the Year 2022" for the Americas. Joining our
team means joining a stimulating environment, where excellence and passion for
service make all the difference. Do you have the talent and motivation? We have
the right position for you!
Are you interested?
Send your application to this employer
