Reservation and Front Desk Agent
Offer published on Mar 14
About Hôtel Mont Gabriel
Le célèbre Hôtel Mont Gabriel, qui fait désormais partie de la bannière Tribute Portfolio, l'une des 31 marques hôtelières de Marriott Bonvoy, est l'un des premiers centres de villégiature des Laurentides qui prône l'art de vivre. C’est ce qui a su, au fil des ans, transformer les installations en un espace emblématique où il fait bon séjourner. Il s’agit d’ailleurs du seul hôtel des Laurentides à être situé au sommet d'une montagne. En plus d’offrir une vue imprenable sur la vallée, il propose une véritable expérience ski-in ski-out ainsi qu'un terrain de golf, un terrain de tennis, de la natation et même un spa de détente. Qu'il s'agisse d'un séjour d'affaires ou d'agrément, l'atmosphère est celle d'un grand chalet familial promettant cette impression de « chez soi » tout en prenant part à l’histoire des lieux. En faisant peau neuve, cet endroit lumineux tend à devenir un lieu magique qui incarne l'âme, l'authenticité et l’histoire riche des lieux, reliant l’humain à la nature.
Job description
Work Location: 1699 Chemin du Mont-Gabriel, Sainte-Adèle, QC, Canada J8B 1A5
Status: Full-time
Salary: $20.05/hour
Join a place where history meets nature
Perched at the top of Mont Gabriel in Sainte-Adèle, our hotel is a unique destination where employees create unforgettable experiences for our guests while working in a warm and inspiring environment.
Mont Gabriel is part of the Tidan Hospitality Group, headquartered in Montreal, and operates under the Tribute Portfolio (Marriott) brand.
Reporting to the Front Desk Manager, the Reservations and Front Desk Agent is responsible for handling reservations by phone and online, welcoming guests, informing them about the services offered within the property, ensuring the accuracy of accounting transactions in the computer system, and processing required payments. The agent also informs guests about the various attractions in the region. The employee may also be asked to train colleagues and participate in training sessions.
Your Responsibilities
• Plan reservations in advance via email and/or telephone
• Manage room availability in real time using reservation software and adjust rates accordingly
• Handle individual and group reservation activities
• Process guest check-ins and check-outs while following the hotel’s administrative procedures
• Inform guests about the services offered at our property as well as cultural, gastronomic, and other activities available in the city or region
• Take direct reservations and verify reservations from different booking platforms
• Follow the hotel’s standards, policies, and procedures
• Coordinate room availability with the housekeeping department
• Manage a front desk cash float
• Perform any other related duties as required
What We Offer
• A unique work environment: ski-in/ski-out, golf, spa, and panoramic views
• A friendly and family-like atmosphere where every employee is part of the story
• Employee activities and perks: wellness days and seasonal activities
• Benefits: on-site meals, group insurance, retirement plan, and discounted rates at Tidan and Marriott hotels
• Opportunities for professional development and career growth within Tidan and the Marriott network
Your Profile
• Diploma in hotel front desk operations or at least one year of hotel front desk experience
• Strong computer skills
• Excellent command of French and English
• Strong communication skills and a talent for customer service
• Professional appearance
• Demonstrates patience, attention to detail, interpersonal skills, and discretion
• Ability to multitask while maintaining excellent customer service
• Flexible schedule – availability during the day, evening, and weekends
Languages
• Bilingualism (spoken and written French and English) is required for this position, as we serve an international clientele.
Who are we
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en /.
We believe in teamwork and are committed to creating a high performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
Are you interested?
Send your application to this employer
*For this job offer, you must apply on the employer's website.
