Eric

Dear Hiring Manager,

I am writing to express my interest in the position of General Manager at your esteemed property. With 4 years of experience in hotel operations, including my current role as Operations Director at Hôtel Jouvence 2000, I have honed my skills in team management, guest relations, and providing top-tier customer service in high-demand environments. 

In my current position, I oversee daily operations at the front desk, supervise and support a diverse team, and ensure that the hotel’s standards for service excellence are met consistently. I am skilled in managing guest inquiries, resolving complaints, and handling special requests, all while maintaining a calm, professional demeanor. My strong background in creating positive guest experiences aligns perfectly with your need for a General Manager who is passionate about guest satisfaction and operational efficiency.

In addition to my hands-on experience, I have a Baccalaureate in Marketing and Hospitality Management and a Higher Technician’s Certificate in the same field. These qualifications, paired with my deep understanding of hospitality software (Opera, Hotel Pro), allow me to effectively manage front desk operations, reservations, and guest services. I am also adept at training and developing team members to ensure we provide exceptional service to every guest.

One of my key strengths is my ability to adapt to new environments and work under pressure while maintaining a high standard of customer care. Having successfully handled diverse roles in hotel operations – from managing guest relations to overseeing staff scheduling – I am confident that I can excel in this role and contribute to the continued success of your Sheraton hotel.

I am excited about the prospect of bringing my experience and passion for hospitality to your team. I would love the opportunity to discuss how my background, skills, and enthusiasm for customer service can align with your needs for a General Manager.

Thank you for considering my application. I look forward to the opportunity to further discuss how I can contribute to your team. Please feel free to contact me at 343-542-8835 or via email at edjofang569@gmail.com to schedule an interview.

Sincerely,
Eric MAGOUA