Technical support & Sales Representative at MIWA Canada

Longueuil, QC

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Type d’emploi

Temps plein Catégories Hôtellerie, Tourisme, Santé, Divers
Description

Technical support & Sales Representative at MIWA Canada

**Expérience avec serrures intelligentes dans le monde hôtelier requise.**

This professional, autonomous, enthusiastic person will be responsible for providing technical support and customer service to our customers while promoting and selling the company's products.

Responsibilities:

  • Answer inbound calls and emails
  • Respond to customer inquires and questions regarding;
  • Product usage
  • Availability
  • Performance issues
  • Shipping and project tracking
  • Troubleshoot customer issues related to hardware and software by evaluating and analyzing the symptoms and proving alternative solutions
  • Resolve technical hardware and software issues
  • Identify and escalate priority issues
  • Remotely install Miwa’s software
  • Sell and schedule training sessions
  • Accurately enter and update customer queries into CRM
  • Issue RMA’s (Return Material Authorization) for product repair/evaluation
  • Stay up-to-date on product knowledge and processes
  • Be part of the on-call rotation team (off hours – Emergency support)
  • Participate in industry exhibitions, conferences, and trade shows

Skills and Qualifications:

Motivated, open to learn and take direction, Positive, prospecting skills, Technical Understanding, Relationships builder, Data Entry, Customer Focus, Professionalism.

Job Requirements

  • Post-Secondary Education in a related field
  • Experience with electronic door locks and hardware
  • Minimum 1-year experience in customer service, sales or technical support
  • Excellent communication skills in French and English, Spanish is an asset
  • Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
  • Proficient in CRM or equivalent
  • Team player, Organized, Multi tasks & call control skills.
  • Strong Customer Service orientation.
Exigences

**Expérience avec serrures intelligentes dans le monde hôtelier requise.**


Parfaitement bilingue anglais/francais

40 000$-50 000$ base + bonus + commissions

Postuler pour cet emploi

Technical support & Sales Representative at MIWA Canada chez LOC International

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