Superviseur de l'entretien ménager - Services Hoteliers
Become HOUSEKEEPING SUPERVISOR at Hôtel Le Germain Ottawa!
Do you like challenges? Join a growing company that offers real opportunities for advancement.
Do you have ideas? Our management style is flexible and we encourage initiative.
Do you like to keep fit? Stay in shape thanks to the exercise room at your workplace.
Do you like to get involved? You’ll have the chance to give back by supporting the many causes that we’re involved in.
Is family close to your heart? As a family owned business it’s close to ours too! That’s why you’ll have the opportunity to invite friends and family to work during Family Day!
Do you like to travel? Take advantage of an employee discount when you stay at one of our hotels and your nearest and dearest can also benefit with the Family and Friends discount.
Willing to relocate? Gain unique work experience thanks to our network of hotels in Canada’s most beautiful cities.
Group Germain Hotels is a family run business originally from Québec that builds and operates Le Germain Hotels and Alt Hotels across the country. Ranked as one of Canada’s 50 best-managed companies, our reputation is based on the impeccable warmth and hospitality with which our team welcomes our guests as well as the stylish design and comfort of our properties. Each member of our team is chosen for their sincere desire to please and their ability to work in a team!
Discover our story: https://youtu.be/RCxSGs2SFpA
GDI is an equal opportunity employer.
Property: Hôtel Le Germain Ottawa
Supervisor: Housekeeping Manager
Status: Full Time
This key member of the team is chosen for his natural ability to take care of hotel’s guests, his energy and his enthusiasm. He is responsible for is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the Housekeeping Department.
Description of main responsibilities:
ü Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
ü Prepares work assignments based on priority, i.e. list of rooms to be cleaned immediately and list of prospective check-outs, performs room inspection and VIP release.
ü Coordinates work activities of room attendants and housemen.
ü Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
ü Updates of rooms that are ready for occupancy.
ü Performs cleaning duties in cases of emergency or staff shortage.
ü Organizes dry cleaning and pressing maintenance operation.
ü Issues supplies and equipment to workers.
ü Participates in Colourful Touches program and actively involves and encourages housekeeping staff to participate in this program.
ü Performs stock inventory to ensure adequate supplies.
ü Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
ü Attends staff meetings to discuss company policies and patrons' complaints.
ü Conducts orientation training for room attendants and housemen to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
ü Makes recommendations for improvement of standards and procedures for work of housekeeping staff and to improve service and ensure more efficient operation
ü Evaluates room attendants and housemen performance.
Requirements of the position:
Ø Proven ability to lead and motivate a multi-cultural team
Ø Able to effectively communicate both verbally and in writing
Ø Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail required
Ø Excellent interpersonal skills
Ø Strong morals and ethics, along with a commitment to staff respect
Ø Energized by a challenge and an ability to work under pressure
Ø Strong organizational skills and time management skills
Ø Ability to be flexible with schedules, assignments and additional duties
Ø Degree or Diploma in Hospitality Management preferred.
Ø Minimum 1-2 years’ experience at a Supervisory or Manager level within Rooms division