This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
- Ability to direct the work of others - Ability to learn quickly - Effective oral communication skills - Knowledge of the retail environment - Strong interpersonal skills - Ability to work as part of a team - Ability to build relationship-Bilingual- MINIMUM 2 YEARS STARBUCKS EXPERIENCE IS REQUIRED
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. -
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift. -
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. -
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. -
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs. - Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. -
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. -
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Maintains regular and consistent attendance and punctuality.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. -
Utilizes operational tools to achieve operational excellence during the shift.