Guest Service Agent

Dorval, QC

Entrée en fonction

Le plus tôt possible

Type d’emploi

Temps plein, Temps partiel

Catégorie

Hôtellerie

Description

A Guest Service Agent with  Hampton Inn & Suites by Hilton, provides Front Office services for guests, including check-in, check-out, processing payments as well as answering and managing any guest question or assisting in fulfilling any guest request.


If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member.

What will I be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Demonstrate a high level of customer service at all times

  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

  • Ensure that Duty Managers are kept fully aware of any relevant feedback from guests and, or, other departments

  • Achieve positive outcomes from Guest queries in a timely and efficient manner

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Attend appropriate training courses, when required

  • Follow company brand standards

  • Assist other departments, as necessary

  • Other duties as assigned by management

Requirements

What are we looking for?

To successfully fill this role, you should be able to demonstrate the following:

  • Previous experience in a customer-focused industry

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

  • Ability to work flexible hours


Exigences


High School Diploma

Atleast one year experience working at the Front Desk

Languages asked for: French & English - both written and spoken

Postuler pour cet emploi

Guest Service Agent chez Hampton Inn & Suites by Hilton Montreal(Dorval)

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