Front desk Agent

Entrée en fonction Le plus tôt possible

Type d’emploi

Temps plein Catégories Hôtellerie, Tourisme
Description
Located near downtown Kingston, the Thriftlodge Kingston places you in the best possible location for both business and leisure travel. You will find copious dining and shopping spots, along with entertainment options for the entire family.
 When you plan your upcoming trip to the Kingston area, choose one of the most comfortable and well appointed of all the hotels in Kingston.

Reporting to the Reception Supervisors, the front desk agent takes room reservations, greets guests upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions and receives customer’s payments.
Exigences
Job description:
Make reservations
Coordinate customers’ arrivals and departures
Sell the products and services of the hotel
Collect payments for services offered
Answer various questions related to settlement services, tourist attractions and activities in the region
Coordinate group arrivals and departures
Answer and transfer incoming calls
Handle customer complaints
Perform other duties related to customer service

Skills:
Teamwork skills - Asset
Able to work under pressure - Asset
Able to work flexible hours - Asset
Resourceful - Asset
Knowledge of tourist attractions and the city in general - Asset
Ability to demonstrate customer oriented skills - Asset
Ability to identify customer needs - Asset

Language:
English Spoken and Written - High - Asset
French Spoken

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Front desk Agent chez Thriftlodge Kingston

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