Assistant Outlet Manager

Toronto, Canada

Entrée en fonction

Le plus tôt possible

Type d’emploi

Temps plein




  Assistant Outlets ManagerAt Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. We invite you to develop your leadership strengths as Assistant Outlet Manager – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.
Hotel Overview:   Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city's best shopping and dining.  Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues,  Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today's travellers.   
Summary of Responsibilities:
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:             
  • Consistently offer professional, friendly and engaging service
  • Lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
  • Handle guest concerns and react quickly and professionally
  • To assist in recruiting and training all Outlet Colleagues
  • Balance operational, administrative and Colleague needs
  • Attend regularly scheduled departmental meetings
  • Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
  • Have full knowledge of all Outlet menus
  • Assist in managing the departmental budget
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned


  • Degree in Hotel and Restaurant Management
  • Minimum of 2 years experience as Assistant Restaurant Manager
  • Strong leadership skills
  • Good food and beverage product knowledge
  • Computer skills including; Microsoft Word, Excel, PowerPoint and Outlook
  • Must have excellent interpersonal and communication skills
  • Must be fluent in English, second language an asset
  • Previous working experience in a unionized environment
  • LLBO policies and guidelines
  • General accounting principles and policies
  • Smart Serve Certification
  • Ability to work shift work including weekends and evenings including holidays 
Visa Requirements:   Must already be legally permitted to work in Canada.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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Assistant Outlet Manager chez The Fairmont Royal York

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