Assistant(e) Gérant(e) de l'entretien ménager

Ottawa, ON

Entrée en fonction Le plus tôt possible

Type d’emploi

Temps plein Catégorie Hôtellerie
Description
Creating an engaging work environment for Colleagues of Fairmont Château Laurier is as important as turning moments into memories for our guests. Your organization skills and the values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

Summary of Responsibilities:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:  
  • Consistently offer professional, friendly and engaging service
  • Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments

  • Handle guest concerns and follow through on actions required

  • Ensure the effectiveness of all work team of through staff planning, hiring and scheduling, while adhering to budgeted productivity standards

  • Responsible for ensuring consistency in exceeding guest service expectations

  • Conduct daily inspections of guestrooms and public areas

  • Ensure that all Fairmont standards are in place and monitors performance against these standards

  • Actively participate in Guest Satisfaction initiatives

  • Ensure effective leadership and on-going colleague training and development

  • Provide regular feedback and coaching to colleagues and conduct regular performance reviews

  • Drive the efforts toward the achievement of improved Colleague Engagement Index results

  • Is committed to Health and Safety in the workplace

  • Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained

  • Build strong inter-departmental relationships with peers

  • Ensures Lost & Found property/procedures are followed accurately and consistently

  • Actively participate and promote environment awareness

  • Involvement in special project and renovation

Exigences
Qualifications:
  • Previous leadership experience required
  • Minimum two years experience in Housekeeping
  • Experience in Front Office or other operational department an asset
  • Proactive with a meticulous eye for detail.
  • Excellent and proven interaction and training skills

  • Excellent communication skills in English

  • Communication in French an asset

  • Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment

  • Computer literate with exposure to Property Manager, Royal service as well as Microsoft Excel, Word and Outlook

  • Strong leadership skills, able to lead employees to achieve the department’s vision and measurable goals

  • Computer literate in Microsoft Window applications an asset

  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be eligible to work in Canada.

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Assistant(e) Gérant(e) de l'entretien ménager chez Fairmont Château Laurier

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