Technical Support Account Manager

Offer published on May 31

Company

Softbooker Technologies - Reservit Canada

1 offer

Offer details

Start date: As soon as possible

Salary: $40,000 to $49,000 per year

Full-time

Hospitality, Food services, Tourism, Spa & Wellness, Other, Outdoors , Golf Clubs

Montreal, QC

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Job description

About Us:

Reservit, the undisputed leader in management solutions for independent hotels in Canada, celebrates 25 years of innovation and expansion. We are seeking a dynamic and passionate talent to enrich our technical support department. Joining Reservit means seizing a unique opportunity to dive into the heart of B2B technology commerce, in a vibrant and ever-evolving sector.

What We Offer:
  • - A career within a human-sized company, where each member plays a key role in our collective success.
  • - A stimulating work environment conducive to professional development and personal fulfillment.

We are committed to providing a work context that not only meets our employees' professional aspirations but also helps them exceed these goals, contributing to our mutual success.

Your Missions:
  • - Gather the necessary information from establishments to configure their Reservit software and provide them with appropriate training.
  • - Analyze the causes of incidents and propose solutions to the problems encountered.
  • - Ensure the follow-up of software installation, the online setup of establishments, and perform regular quality checks.
  • - Present hoteliers with market web trends and help them implement special offers to optimize the online sale of their establishment through Reservit software.
  • - Interact with web distributors and management partners such as Booking.com, Expedia, Airbnb, VRBO, GDS, PMS, etc.
  • - Identify clients' needs and provide them with the corresponding procedures.

Requirements

  • - 2 years of experience in tourism, hospitality, or e-commerce.
  • - Experience in the hospitality industry (internships, seasonal jobs, etc.) considered an asset.
  • - A strong interest in web technologies.
  • - Exceptional organizational and prioritization skills.
  • - Good knowledge of Google Workspace and the Microsoft Office suite.
  • - Proficiency in French and English, both spoken and written.
  • - Team spirit, proactivity, and unwavering motivation.

Benefits:
- $75/month transportation contribution (ARTM, Bixi, Communauto).
- Flexibility with 2 days of remote work per week after training.
- Lump-sum amount offered for health insurance after 1 year of seniority.
- Working hours from Monday to Friday, 8:30 AM to 5:00 PM.
- Offices close to public transportation at the intersection of Parc Avenue and Laurier in the Mile-End.
- Team activities (happy hours, sports activities, etc.).

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