Spa Receptionist

We are seeking a dynamic and welcoming Spa Receptionist to join our team. In this role, you will be responsible for greeting clients as they arrive at the spa and ensuring they are properly taken care of. You will answer phone calls, take messages, and schedule appointments for the treatments offered by our establishment. 

Additionally, you will perform various administrative tasks to support the Spa Manager in their work. If you are passionate about customer service and eager to contribute to delivering an exceptional experience for our clients, we would be delighted to receive your application. 

WHAT YOU’LL DO 

• Welcome guests upon their arrival at the spa. 

• Ensure proper guest care and attention. 

• Answer phone calls and take messages. 

• Manage appointment scheduling for the treatments offered. 

• Provide information to guests about available services, treatments, and packages. 

• Perform administrative tasks to support the Spa Manager. 

• Maintain a welcoming and professional atmosphere at the reception. 

• Handle payments and financial transactions. 

• Follow up on special guest requests to ensure satisfaction. 

• Collaborate with other team members to ensure seamless service delivery. 

Other tasks may be assigned, and so we’re counting on your flexibility and resourcefulness! 

 WHAT’S IN IT FOR YOU 

• A unique opportunity to lead the service teams of one of Montreal’s most renowned establishments, recognized both locally and internationally. 

• A luxurious and upscale environment just steps from a metro station in the heart of Old Montreal. 

• Competitive salary and rewards that recognize excellence and positive behaviors that reflect our purpose and values. 

• Access to a Meal program. 

• An environment where work-life balance is encouraged. 

• An exceptional 50% discount at all Corner Collection locations for you and your loved ones. 

• Many opportunities to progress and reach your full potential – we’re growing, and we want passionate, motivated people to grow with us. 

• Discounts on the STM Opus monthly pass. 

• Access to a group insurance program and group RRSP with employer contribution for full-time Corner team members. 

• Access to a recognition program, festive events, and team-building activities. 

WHAT WE’RE LOOKING FOR 

• You hold a high school diploma or a related qualification. 

• Proven experience in a similar role within the spa or luxury hospitality sector, with in-depth knowledge of premium services. 

• You are authorized to work in Canada. 

• You have the energy, stamina, and availability for this demanding role, with flexible hours including evenings, weekends, and holidays. 

• You are bilingual in French and English for effective communication with an international clientele. 

• You consistently maintain exemplary service standards. 

• You are passionate, friendly, and professional, with a positive attitude and contagious enthusiasm. 

• You embody a culture focused on excellence, accountability, and collaboration. 

• Your natural leadership inspires and positively impacts those around you. 

• You are disciplined and process-oriented, capable of working calmly in all situations. 

• You create a welcoming environment for our guests, colleagues, and the community. 

• You are committed to providing personalized and memorable service that builds guest loyalty.