Reports to: Director of Spa
Hourly Rate: $23.31
* Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in English and French, both orally and in writing.
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.
The spa attendant must have a commitment and passion and provide a first class service to the Four Seasons Standards, ensuring that the guests’ needs are met. He/She will do this in a pleasant manner as an ambassador for the Four Seasons product.
Clean and maintain the spa and fitness center areas; including the changing rooms, the gym and the pool area;
Restock supplies, including towels, tea and coffee as needed;
Provide adequate and safe guidance to guests, residents and their guests;
Operate and maintain all health club equipment including gym equipment, weights, bicycles, sauna and elevator for people with disabilities;
Inform and assist hotel guests, residents and their guests with directions and registration;
Know all the services of the hotel and the operating hours;
Report any malfunction of a device promptly and accurately;
Ensure that safety procedures are followed and advise security in the event of an accident or injury;
Distribute and replenish towels, bathrobes, swimsuits, toiletries, juices and other items or amenities in the spa and fitness center areas;
Properly follow the procedure for reporting the need to replenish the inventory of any item;
Apply the Spa's rules and regulations to guests;
Desired Skills and Qualifications
All applicants applying must hold a valid work permit at the time of submitting their application - unfortunately Four Seasons is not able to obtain on your behalf;
Two years of Spa attendant, Housekeeping and or cleaning experience in a luxury atmosphere;
Ability to push, pull, lift and carry up to 50lbs;
Requires reading, writing and oral proficiency in French and English;
Candidates must be available to work on-call, mornings, evenings, and weekends;
Excellent customer service skills with the ability to anticipate guest needs and go the extra mile;
What's in it for you?
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period
Discounts at MARCUS Restaurant and our 5 Star Spa
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.
Complimentary meal per shift in our employee dining room (Café 1440)
Retirement plan with employer match
Paid time off, vacation days and 2 additional floating holidays per year
Excellent training and development program
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)
And so much more!
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.