Serveur(euse) / Server, Marcus Restaurant & Lounge
Department: MARCUS Restaurant & Lounge
Reports to: Assistant Food and Beverage Managers
Hourly Rate: $17.88 + Tips
*Due to local laws, we will consider candidates who are authorized to work in Canada and are fluent in English and French, both spoken and written.
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.
We are looking for a Server who is passionate about service and demonstrates a strong team spirit. A refined, elegant and welcoming demeanor is required to maintain the solid reputation of the restaurant. This person should be able to show empathy and goodwill with all guests and colleagues as well as demonstrate excellent organizational skills.
Offer restaurant guests a unique and pleasant service in accordance with Four Seasons standards;
Anticipate guest needs;
Perform all necessary opening and closing tasks in the restaurant and set up tables as per required standards;
Remove and stock all tableware, porcelain, silverware, glassware, beverages and food;
Quickly move tables and chairs in the event of a last minute change of table and utensil set-up;
Serve plates whilst being able to explain their content;
Serve water, bread and butter during the meal period;
Serve coffee and tea; satisfy all requests while adhering to Four Seasons quality standards;
Ensure client satisfaction and take ownership of any problems that may arise, inform a supervisor when necessary;
Ability to serve at the restaurant, for room service and banquets during very busy periods;
Report all minor or major incidents to the supervisor;
React calmly to all emergency situations that arise in the hotel;
Carefully and respectfully manipulate expensive equipment at the restaurant;
Extensive knowledge of how to serve wine and the wine menu;
Work closely with the Sommelier to ensure proper rotation of all wine products;
Have detailed knowledge of all restaurant menus;
Ability to use the hotel’s computer system (micros) for product billing, printing invoices and to close payments in the correct payment system;
Help assistant servers to carry trays as well as clear and set tables in very busy periods;
Properly present the different menus and wine lists by offering guests suggestions based on the Chef’s recommendations;
Perform all other tasks or projects assigned by hotel management;
Desired Qualifications and Skills
1 – 2 years’ experience in the same role, ideally in a luxury hotel environment;
Strong command of the French and English languages;
An affinity for guest service;
Good interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required;
Basic bartending and cocktail knowledge;
Move about facility and stand for long periods of time;
The ability to carry up to 30lbs (13kg);
A flexible schedule with the ability to work all shifts: days, nights, weekends and holidays;
The ideal candidate will also have solid food and wine knowledge, a strong attention to detail and the ability to multitask;
What's in it for you?
Discounts at MARCUS Restaurant and our 5 Star Spa
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.
Complimentary meal per shift in our employee dining room (Café 1440)
Excellent training and development program
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.