Server Assistant
Offer published on Mar 01
About Four Seasons Hôtel Montréal
The Four Seasons Montreal is a 169-room luxury hotel that opened on May 8, 2019. The recipient of Forbes Travel Guide's 2021 prestigious 5-Star Hotel and Spa distinction, it is the only hotel in the city to have received this award and is one of only two hotels in Canada to have received 10 Forbes stars, making it the luxury destination of choice in Montreal.
Job description
Server Assistant
Division: Food & Beverage
Department: Restaurant
Reports to: Director of restaurants
Status: Full-Time
Hourly Rate: $18.33
Job Summary
This position will ensure our Guest’s receive an unforgettable dining experience by assisting the Server and other staff members when needed. The position will replenish water, and drinks, and present food when needed to our Guest’s as well. The ideal candidate must thrive in a fast paced environment, and possess strong communication skills. In addition to the aforementioned expectations, the selected candidate must meet the following requirements.
Core Responsibilities
Stock linen, china porcelain, silver and glassware for service ensuring that all are polished and in good condition ;
Greet guests in a professional manner, serve beverage and food items while explaining the contents, and anticipate the guest’s needs before requests are necessary ;
Preparation of condiment and garnish items ;
Have full knowledge of the menus ;
Assist with guest service including retrieving food from the kitchen using a tray and safely transporting it to guest, as well as removal of items from the guest’s table ;
Be a team player and assist others when needed ;
Able to work weekends and holidays ;
Breakdown, clean and set-up of tables, buffets, and food stations ;
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact ;
Reports all incidents or unusual situations to the supervisor as quickly as possible;
Perform other duties as assigned ;
Requirements
Desired qualifications and skills
1-year experience in the same role, ideally in a luxury hotel environment ;
Able to speak the French and English languages ;
An affinity for guest service ;
Good interpersonal skills. This position involves a large volume of guest contact and excellent communication skills are required ;
Move about facility and stand for long periods of time ;
The ability to carry up to 30lbs (13kg) ;
A flexible schedule with the ability to work all shifts: days, nights, weekends and holidays.
What’s in it for you?
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;
Discounts at MARCUS Restaurant and our 5- Star Spa;
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc… ;
Complimentary meal per shift in our employee dining room (Café 1440) ;
Retirement plan with employer contribution;
Paid time off vacation days and 2 additional floating holidays per year;
Excellent training and development program;
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
And more!
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
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*For this job offer, you must apply on the employer's website.
