Offer published on Sep 22
Under the direction and supervision of the Director of Sales and Marketing, the sales and banquet coordinator is responsible for supporting the operations of the Sales and Catering office via file follow up, data maintenance, clerical and reception duties, and telemarketing as required. The Sales Coordinator supports the Director of Sales and the Sales team in the implementation of the hotel’s sales strategies.
Ø Maintains and updates key sales/catering programs, procedures, reports and services.
Ø Supports sales/catering strategies by processing direct mail campaigns, sales kit preparation, lobby display and brochure rack updating.
Ø Participates in monthly sales and catering strategy sessions by providing input, taking minutes, updating action plans and distributing.
Ø Maintains and adheres to Function Space Booking guidelines, Critical Path and Group Booking Approval process in order to book business in the best interests of the hotel. Ensure sales/catering agreements entered into with the hotel and the client are in keeping with Sales Operating Procedures, hotel policies and Company Account standards.
Ø Maintains lost business, cancellation and lead/referral files by distributing to sales manager.
Ø Conducts hotel tours and services clients within the company and property policies.
Ø Supports sales and catering team in obtaining contract confirmation/signatures.
Ø Preparation, sending and distribution of catering/sales contracts.
Ø Booking, preparation and sending of sports team contracts and obtaining confirmation/signatures and rooming lists.
Ø Ensures that current and prospective databases are maintained, current and accessible.
Ø Ensures that all sales and catering contracts entered into by the sales and catering department with clients are communicated to other hotel departments. Works closely with the Front Desk, Reservations, Catering and other required departments to completely satisfy the requirements of the booking parties.
Ø Executes clerical and reception duties as required including Service Recovery, Priority Club follow up letters and welcome letters.
Ø Assists and supports the Director of Sales and the Sales and Catering team with any initiatives required to ensure the ongoing success of the hotel.
Ø Assists other office staff during periods of absence and down time.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
Ø Personal vehicle to travel locally or to other locations is a primary job duty.
Education/ Experience: College or High School diploma or equivalent. 1 to 2 years experience and/ or training is preferred. Special consideration will be given to those who have experience in hospitality industry
Attention to detail.
Planning and organizational ability.
Written and oral communication skills.
Will be required to work nights, weekends and holidays if needed
Will be required to work in fast paced, environment. May be asked to work overtime.
Dental and Health benefits as well as onsite parking provided.