Responsable Entretien Ménager / Housekeeping Manager
Reports to: Director of Housekeeping
*Due to local laws, we prioritize applicants who have permission to work in Canada, and it is essential in both English and French, both orally and in writing.
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.
Dedicated to producing a high-quality housekeeping product to have a seamless guest experience. The Housekeeping manager manages the staff and controls the daily activities of the Housekeeping Department, thus ensuring that the guest rooms, public areas and employee areas meet the highest standards of cleanliness.
Maintain accurate records on all housekeeping staff and up to date payroll records, submitting transmittal sheets to the payroll department weekly.
Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms.
Ensure all staff maintains and care for their equipment.
Schedule and conduct monthly staff meetings to maintain good communication and high morale within the department.
Participate in the establishment of good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas.
Work with all departments to meet their needs when it relates to Housekeeping.
Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, storage areas, uniform, guest and linen areas.
Work with all staff in Housekeeping in maintaining all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons.
Conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations regarding housekeeping staff to senior management.
Participate in Lobby Lizard shifts.
Perform other tasks or projects as assigned by management.
Desired qualifications and skills
A strong operator, versed in the Housekeeping field with eye for details and an innovative approach to operating principles.
A genuine and mature Guest engagement approach to support the delivery of the hotel unique Service standards.
An inspiring leader that develops immediate reports through effective communication and guidance.
Has the ability to intervene, take initiatives, identify risks and positively manage potential conflicts.
Professional presentation and strong interpersonal skills.
Reading, writing and oral proficiency in the French and English languages.
Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Opera.
A degree in hotel management or related field of study is desired.
Must have 3 to 5 years of Housekeeping management experience, preferably in a luxury hotel environment.
What's in it for you?
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.)
Discounts at our MARCUS Restaurant and our 5 Star Spa
Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!
Complimentary meal per shift in our employee dining room (Café 1440)
Retirement plan with employer contribution
Paid time off including sick days, vacation days and 2 additional floating holidays per year
Excellent training, development, and mobility opportunities
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)
And so much more!
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.