RESERVATIONS AGENT

Offer published on May 24

Company

Le St-Martin Hôtel Particulier (Montréal)

5 offers

Offer details

Start date: As soon as possible

Full-time

Hospitality, Tourism, Events, Other, Administration

Montreal, QC

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About Le St-Martin Hôtel Particulier (Montréal)

Le St-Martin Hôtel Particulier est un luxueux hôtel boutique 4 étoiles de 123 chambres s’élevant sur 16 étages, situé en plein cœur de l’effervescence du centre-ville de Montréal. Avec son bain thermal (piscine) extérieur chauffé, il offre une rare combinaison de sophistication et de modernité urbaine qui le place comme l’un des hôtels les plus raffinés de Montréal. Les voyageurs l’adoptent pour sa touche personnelle qui les fait sentir comme à la maison!

Job description

Hotels St-Martin Inc. (Montreal location) is looking for a dynamic and experienced candidate for the position of Reservations Agent. This proactive leader and member of the team will report to the Sales Manager.

The person must be independent, have a sense of initiative and innovation, and will actively participate in advancing our business by maximizing revenue and actively participating in various projects throughout the hotel. If you are a proactive individual with exceptional customer service skills and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Reservation Agent!

 

Key responsibilities of the Reservations Agent include, but are not limited to: 

 

Reservations:

Respond to customer inquiries and reservations from calls, emails, and websites 

Management of all individual bookings

Verification of reservations made by the Front Desk agents

Management and creation of packages

Providing information about services, availability, and pricing

Handling customer inquiries and resolving issues or complaints promptly

Maintaining accurate records of reservations and customer interactions

Collaborating with other team members to ensure smooth operations

Training of Front Desk staff to take reservations

Training of Front Desk staff on booking data entry into the Opera PMS

 

 

Group coordination:

Management of accommodation blocks; group entry, creation and activation of the online booking tool, etc.

Ensure that the correct payment methods and special requests are entered

Inform other departments of the different groups; preparation of group resumes, follow-up with department supervisors regarding group arrivals.

Follow up with the group organizers regarding the group pick-up or group cancellation

Follow up on deposits and group payments

 

Commissions:

Calculation and production of commission reports for groups and travel agency

Requirements

Excellent written and verbal communication skills (French and English)

Minimum of 3 years of experience in the Hospitality and Tourism industry.

Set annual revenue goals with the sales team and assist in the attainment of overall revenue goals.

Strong organizational skills 

Excellent inter-personal skills for dealing with clients and peers. 

Good computer skills: Microsoft office, Opera PMS (an asset), etc. 

Maintain a positive attitude at all times!

Ability to multitask and work efficiently in a fast-paced environment.

Required to be self motivated, decisive, responsible, and capable of working under stressful conditions. 

Must possess analytical skills to prepare reports and to solve routine problems. 

Are you interested?

Send your application to this employer