Reservations Agent

Offer published on Jan 09

Company

Hôtel Alt Montréal

1 offer

Offer details

Start date: As soon as possible

Full-time

Hospitality

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Job description

JOB SUMMARY

Reporting to the Guest Services Manager the Reservations Agent is responsible for processing reservations, answering telephone calls, taking care of clients needs and various administrative tasks.

 

WHAT WE OFFER

  • A percentage of the group insurance is paid by the employer for full time employees
  • Promotional rate to discover Germain Hôtels properties through Canada
  • Opportunities to develop your career within a growing company across Canada
  • Access to the hotel gym 
  • Employee referral program 
  • Employee Assistance Program for team member and their family

 

YOUR ROLE

  • Answer and manage telephone calls 
  • Inform clients on availability, rates, specials, type of services 
  • Take reservations, follow up, changes and cancellations
  • Manage hotel room availability on all channels, insuring Germain Hotels guest service standards is reflected across the board
  • Always be aware of in house activities and events

 

Requirements

YOUR PROFILE

  • Hospitality diploma / degree or equivalent experience
  • Problem solving skills, as well as the ability to work quickly and multi-task
  • Good computer knowledge specifically with Word, Excel, Outlook and Opera an asset.
  • Able to work in a team environment
  • Good communication skills
  • Knowledge of the hotel-boutique concept
  • Excellent communication skills
  • A second language an asset

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