Reservations Agent (full time)

Toronto, Canada

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As soon as possible

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    Reservation Agent (full time)
Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.   Hotel Overview:  Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city's best shopping and dining.  Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues,  Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today's travellers.    Summary of Responsibilities:
Reporting to the Reservations Supervisor, responsibilities and essential job functions include but are not limited to the following: 
  • Respond to all reservation email requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
  • Ensure that the Reservation Daily Check List is completed
  • Convert reservation sales calls to actual bookings
  • Maintain good working relationships with Global Reservations Centre, Travel Agents and external/internal Guests
  • Blocking guestrooms for incoming reservations based on specific guest requirements
  • Assume responsibility for reservation duties as assigned
  • Manage all aspects of FIT Reservations
  • Liaise with Tour & Travel Sales Team, and with Tour Distribution & Services
  • Client contact for rooms-only bookings initiated through Sales, Conference Services, Accounting and Front Office for small groups
  • Ensure the accuracy of reservation-related details for all small groups
  • Liaise with Accounting when needed on deposits, commissions, and credits/rebates
  • Attend departmental meetings as well as client related meetings as required
  • Participate as an effective team member of the Reservations team
  • Other duties as assigned


  • Certificate/Diploma/Degree in Hospitality Management an asset
  • Strong keyboard skills, 40 WPM
  • Excellent telephone manner mandatory - must enjoy working on the phone and talking to guests/travel agents/internal colleagues all day
  • Sales experience an asset
  • Previous reservations experience an asset
  • Previous experience with Opera (Micros-Fidelio) an asset
  • Good working knowledge of Microsoft Excel, Word and Email
  • Able to work as a contributing member of a team as well as independently
  • Ability to work fluctuating shifts
  Physical Aspects of Position (include but are not limited to): 
  • Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
    Visa Requirements: Must already be legally permitted to work in Canada.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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Reservations Agent (full time) at The Fairmont Royal York

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