Reservations Agent

Montreal, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism
Description

The Fairfield by Marriott Montreal Downtown is currently looking for a Reservations Agent to join our dynamic team, who will be responsible for selling the hotel’s services and amenities and capturing sales from incoming reservation requests.


  • Handle and effectively execute reservations received by via all channels
  • Identify all the guests’ needs and offer the best suitable solutions
  • Follow-up and ensure that various customer requests and needs are met
  • Inform guests of the hotel amenities and services and availability of the rooms
  • Run daily reports for the various departments at the hotel
  • Handle guest requests / complaints in accordance with Marriott policy
  • Retrieve and distribute all
  • Assist the sales department with all coordination pertaining to groups 
  • Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms


Requirements
  • Minimum 2 years experience in a similar role in the hotel industry
  • Knowledge of hotel software MARSHA/FOSSE (an asset)
  • Customer service experience (2 years minimum)
  • Must know the city of Montreal and its surroundings
  • Bilingual French and English (written and spoken)

Apply for this job

Reservations Agent at Fairfield by Marriott Montréal Downtown

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