Reservation Specialist

Bogotá, Colombia and Medellín, Colombie

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism
Description

To ensure success as a reservation specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.

Responsibilities:
  • Tracking customer experiences across online and offline channels, devices, and touchpoints.

  • Collaborating with the marketing and sales teams to enhance customer services and brand awareness.

  • Identifying customer needs and taking proactive steps to maintain positive experiences.

  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

  • Accompany guests through the full booking cycle via phone and email for short and long term requests

  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

  • Foster strong relationships with guests, recognize and create sales opportunities and develop repeat business.

  • Manage the Online Travel Agencies inventory across Canada;


Salary 1000$ CAD/month

Please include your linkedin profile information in your application.
Requirements
  • 1-2 two years previous experience in the hospitality or corporate housing industry

  • Solid knowledge of online customer engagement platforms and channels

  • Proficiency in GSuite, Zendesk, Social media platforms, Basecamp

  • Exceptional interpersonal skills and a client-centered approach

  • Great organizational and time management abilities

  • Superb communication, collaboration, and problem-solving skills

  • Excellent writing skills in both english and spanish

  • Your career goals include working in sales and/or revenue management

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Reservation Specialist at Corporate Stays

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