Réceptionniste du spa Guerlain / Spa Receptionist

Montreal, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Tourism, Spa & Wellness, Health
Description

Division : Rooms

Department: Spa

Reports to: Director of Spa

Hourly Rate: $26.61

*Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing. 

The Four Seasons Hotel Montreal and the Spa Guerlain are looking for someone who will be our ambassador and who will be able to pass on our stories, our values ​​and our craftsmanship. This person shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for someone with a strong work ethic, a high level of integrity, a concern for quality, a sensitivity to cultural differences, an impeccable presentation and a sense of customer service.


Core Responsibilities

  • Greet all guests and provide them with personal, gracious, and professional service perceptive to their individual wants and needs, at all times;

  • Create an extraordinary welcome experience for our guests by respecting Guerlain rituals.

  • Perfect knowledge of Guerlain products, services/rituals and DNA

  • Promote, sell and coordinate the services and products offered by the Guerlain spa through the various service packages to meet the needs of guests.

  • Maintain the accuracy and optimal efficiency of the spa booking system to ensure maximum sales potential;

  • Provide the Spa management team with feedback on guest response to our service line of all treatments and products thereby actively creating the best possible spa menu for our guests;

  • Execute all tasks associated with the daily operation of the Spa Desk. Examples of these tasks may include and are not limited to:

  • Opening and closing responsibilities;

  • Participate in preparation and implementation of the Guerlain rituals necessary for the smooth running of the day

  • Orientation and site inspections of all spa services and fitness areas;

  • Assist guests with spa reservations, cancellations and changes;

  • Determining desired results and physical characteristics of each guest for their individual treatment with questionnaire;

  • Fulfill guest’s wants and needs by promoting spa retail products utilized in body treatments and skin care and ensuring at-home continuing care;

  • Maintain the highest standard of cleanliness and organization for the Spa;

  • Report all maintenance needs immediately to the maintenance department and inform Spa management to ensure follow-up;

  • Handle all check-ins, billing and payments as per procedure manual;

  • Perform other tasks or projects as assigned by hotel management;

Requirements

Desired qualifications and skills

  • Must be available to work weekends, days, evenings and holidays;

  • Ability to communicate fluently in English and French, both orally and in writing;

  • The ability to have a thorough understanding of every spa service including benefits, indications and contraindications

  • Have a good resistance to stress and manage it positively and effectively;

  • Demonstrate a very good team spirit

  • Interest and ability to provide outstanding service to our internal, external customers and our suppliers;

  • Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;

  • Your grooming must be impeccable, hair attached, makeup and manicured nails

  • Attention to detail and ability to multitask in a dynamic environment;

  • Be organized, meticulous and resourceful;

  • Demonstrate creativity and initiative;

  • Strong computer skills, including a working knowledge of MS Word, Excel, and Lotus Notes;

  • Previous experience and knowledge of Spa operations is preferred; 

  • Experience as a receptionist in a hotel environment would be an advantage. 


What's in it for you?   

  • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;  

  • Discounts at MARCUS Restaurant and our 5- Star Spa;  

  • Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc.;.  

  • Complimentary meal per shift in our employee dining room (Café 1440) ;

  • Retirement plan with employer contribution;  

  • Paid time off; vacation days and 2 additional floating holidays per year;  

  • Opportunities of training and development program;  

  • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability),

  • And more!


The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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Réceptionniste du spa Guerlain / Spa Receptionist at Four Seasons Hôtel Montréal

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