Multi-purpose receptionist

ABOUT US

Warm and urban, our Auberge, located in downtown Montreal, is a crossroads of exchange.
For 30 years, we've had the pleasure of welcoming travellers from all over the world in search of encounters and human experiences.

Auberge du Plateau offers a stimulating and welcoming work environment. If hospitality and collaboration are part of your values, this is the place for you!

Workplace :

185 Sherbrooke Street East, Montreal, QC, H2X 1C7

Working conditions

- Rotating schedule, given in advance

- Flexible holidays (low season)

- Salary: between $17/hr and $21/hr

- Available day and evening, weekends and holidays

- Full time 35 hours per week

Main tasks :
- Greet travellers and process bookings in FR-ANG
- Take reservations by telephone or in person
- Carry out departures, ensuring passenger satisfaction.
- Provide tourist information and offer a special Montreal experience
- Ensure effective follow-up with OTAs
- Make payments and carry out daily accounting
- Assist the housekeeping team with daily tasks

- Whitewash rooms and laundry
- Any other related tasks

STRENGTHS

Good knowledge of social networks

Good knowledge of Canva

Translated with DeepL.com (free version)

Education and experience

- Diploma in Hospitality or Tourism

- At least 1 year's work experience in the field or in customer service

- Use of software : Loventis, Otelo, Cloudbeds, Opera, etc.

- Good command of IT tools (Word, Excel, Outlook, etc.)

- Knowledge of booking channels: Booking.com, Expedia, HostelWorld, etc.

Skills

- Bilingual: fluent in written and spoken French and English

- Autonomy and decision-making

- Excellent customer service skills

- Ability to carry out monetary transactions

- Interpersonal skills and teamwork

- Knowledge of a 3rd language is an asset