Receptionist - Hôtel William Gray

Montreal, QC

Start date As soon as possible

Job type

Full-time, Part-time Category Hospitality
Description

Under the supervision of the Room division Director, the sought-after candidate has an innate sense of hospitality and is motivated by the satisfaction of the guests.  He likes to evolve in a dynamic environment, or his creativity and his sense of initiative are constantly encouraged.  Warm and enthusiastic, the receptionist actively participates in the orchestration of the perfect stay by the quality of his work. Cordial and professional, he has an open and empathetic attitude towards the clientele and promotes effective communication with the internal and external services of the establishment. 

 

Essential functions of the job:

 

• Warmly welcome guests;

• Collate the administrative and service components of arrivals and departures;

• Manage a Caisse, collect payments and store confidential credit card data in the software diligently;

• Take telephone calls and send them to departments according to the customer's needs;

• Conduct follow-up on guest requests in an efficient manner;

• Provide information on the tourist attractions and activities of the region in collaboration with the hotel's concierge team;

• Work together with the entire hospitality team to identify and surpass the expectations of guests;

• Respond with enthusiasm and professionalism to any request;

• Exercise discretion and ensure the confidentiality of guests.


Requirements

Qualifications and required skills:

• Minimum experience of one year in customer service;

• Excellent organization and management of priorities;

• Sense of responsibility and initiative are essential;

• Able to evolve in a high-volume work environment;

• Participatory spirit that flourishes in the context of teamwork;

• Creative and enthusiastic in problem solving;

• Knowledge of the immediate region and tourist points of interest;

• Good knowledge of the Office suite;

• Knowledge of a hotel management software (Opera, an asset);

• Hospitality training (asset);

• Flexible availability (days, evenings, weekends);

• Perfectly bilingual;

• Careful presentation.


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Receptionist - Hôtel William Gray at William Gray

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