Reception Superviser

Quebec City, QC

Start date As soon as possible

Job type

Full-time Category Hospitality
Description

Reporting to the Front Desk Manager, the Front Desk Supervisor plans, organizes, directs and controls activities during his/her front desk shift.  He/she is responsible for the quality of customer service. The supervisor will also be responsible for the Night Auditors.

You inspire through your actions, you motivate through recognition and teamwork.

If you would like to be part of our team, visit http://www.tidan.com/fr/carrieres/.

  • Provide outstanding customer service.
  • Be responsible for the work of the receptionists.
  • Apply and ensure the application of policies and standards
  • Manage, train, supervise, discipline and motivate the front desk staff and night auditors.
  • Perform various follow-ups with customers.
  • Perform various clerical tasks.
  • Excellent organizational and time management skills, including the ability to set one's own priorities and those of team members.
  • Work in coordination with other departments in the establishment.
  • Receive customer feedback and manage, process and follow-up on complaints.
  • Master all tasks assigned to receptionists.
Requirements
  • Able to work under pressure - Asset
  • Discretion - Asset
  • Ethics and integrity at work - Asset
  • Teamwork skills - Asset
  • Able to work flexible hours - Asset
  • English Spoken - High - Essential
  • English Written - High - Essential
  • French Spoken - High - Essential
  • French Written - High - Essential

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Reception Superviser at Hôtel Travelodge Québec

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