People Manager

RIMAP Hospitality, an innovative hotel management company founded in 2007, has quickly established itself as Montreal’s largest hotel operator, managing internationally recognized brands such as Marriott, Hilton and IHG.

AC Hotels by Marriott celebrates the beauty of classic modern design with a European soul and Spanish roots, inspired by the ambitious spirit of renowned hotelier Antonio Catalan. The brand offers turnkey customization, focussing on the design of rooms and public spaces. With flexible open spaces, focused design, signature moments, and no unnecessary extras, AC Hotels aloe guests to maximize their stay with style and intention.

RIMAP Hospitality proudly opened the first AC Hotels Marriott in Canada with the AC Hotels Marriott MONTREAL DOWNTOWN. Following this success, RIMAP is set to open its second AC Hotels by Marriott in Ottawa Downtown in 2024.

GENERAL SUMMARY:

The People Manager will directly report to the property’s General Manager while maintaining a dotted-line (functional) reporting relationship to the Dual Director of People Resources. As a key member of the property’s Management Team, the People Manager plays a crucial role in fostering an engaged people culture focused on empowerment, productivity, and achieving standards and goals. This position dedicated to cultivating a committed workforce and is responsible for overseeing HR systems, managing labor relations, ensuring compliance with provincial employment regulations, budget management, assessing people needs, leading recruitment efforts, designing and delivering training programs, and analyzing benchmarking data.

Education and Experience

• 2-year degree from an accredited university or college in Human Resources, Business Administration, or related major with at least 3 years of experience in human resources, management operations, or a related professional area.

OR

• 4-year bachelor’s degree in people resources, Business Administration, or related major, with 2 years of experience in the human resources, management operations, or related professional area.

PREFERRED QUALIFICATIONS:

• Previous people resources experience in limited or full-service property with a major hotel brand (Marriott / Hilton / Accor / IHG / Hyatt)
• Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
• Proficiency in both spoken and written English and French.
• Experience in pre-opening and hotel opening operations.
• Excellent understanding of governmental regulations and safety standards, including but not limited to the Ontario Employment Standards Act; Ontario Occupational Health and Safety Act, and WHMIS.
• Good working knowledge of HR related software programs including Employer D and Microsoft Office Suite an asset.

People Resources Strategy

• Lead and oversee all aspects of People Resources, including labor relations, recruitment, learning and development, compensation & benefits, health & safety, policy development, audits, and colleague relations.
• Participate in drive hotel action plans to achieve improved Associate Opinion Survey results.
• Provide guidance and coaching to hotel leaders on effective people resources practices, such as performance management, associate relations, career development, coaching and succession planning.
• Act as a primary change manager for initiatives that significantly impact associates.
• Develop and execute annual objectives, budgets, and programs that are aligned with the hotel’s strategic plan.
• Provide functional direction and ensure departmental compliance with the employment standards, corporate people resource policies, and relevant legislation including the Ontario Employment Standards Act, Labour Relations Act, Human Rights Code, WSIB, Occupational Health and Safety Act, emphasizing diversity and equality.
• Represent the people resource function at management meetings as a member of the property’s Management Team, offering meaningful insight into people resources metrics such as retention statistics, vacant positions, engagement, and training.

Managing Recruitment Process

• Analyzes open positions to balance the development of existing talent and business needs.
• Monitor and assist management team with recruitment of new associates. Coordinates internal & external posting, interviews, references and selection process.
• Develops staffing strategy relating to hiring practices, reviews and analyzes compensation, benefits, etc.
• Prepares employment letters and new hire associate dockets with required policies, documentation and payroll information.
• Coordinate on-boarding functions, new hire files, separation and updating Employer D system.
• Develops, maintains and conducts associate orientation sessions as needed based on hiring sequence.

Compensation Strategy

• Stay informed on compensation trends including benefits, market benchmarks and emerging compensation strategies.
• Advocate for effective communication and utilization of total compensation systems, tools, and policies.
• Participates in mid-year reviews of internal equity, analyze reports, and address any disparities that require resolution.
• Develop and implement comprehensive compensation packages, with a focus on recognition and incentive programs aligned with organizational priorities.
• Manage the probationary compensation and annual performance appraisal processes effectively.

Associate Development Activities

• Act as a knowledgeable resource for the management group regarding associate relations questions and issues.
• Continually promote and reinforce positive concepts related to associate relations.
• Lead the planning, coordination and implementation of hotel and colleague annual brand learning programs aimed at fostering exceptional guest service and developing confident leaders.
• Provide a platform for addressing colleague concerns, mediating solutions and initiating proactive measures.

GENERAL

• Serve as a member of the Management Team, collaborating closely with all Management Team members to plan and achieve the hotel's goals and objectives.
• Exemplify and effectively communicate the company's mission, vision and values to all stakeholders.
• Lead and represent management on the joint hotel health and safety committee, ensuring compliance with regulations.
• Plan and deploy various social and recognition programs such as Holiday Events, Associate Appreciation Week, Bingo, Stars of City and Children’s Miracle Network.
• Support the processing and maintenance of payroll records in accordance with established policies & procedures.
• Generate HR reports on a weekly-monthly-yearly requirement. And maintain associate lists, locker inventory, key allocation files, purchase orders, and HR materials.
• Coordinate incident reporting, WSIB claims, and return to work programs to ensure a safe and supportive environment.
• Administer the hotel health & benefit plans, including RRSP plans. Liaise with benefits company for disability claims and respond to inquiries from colleagues.
• Advocate and implement workplace safety programs, enhance colleague awareness, and an accident-free workplace.
• Maintain a high level of satisfaction and team spirit through active support, direction and participation in daily departmental meetings.
• Regularly interact with department heads to gather feedback on service opportunities and ensure effective service delivery.
• Review financial transactions and monitor budget and forecast to ensure efficient operations and adherence to budgetary constraints without compromising quality and service standards.

Our organization is committed to professional fairness, recruiting a diverse workforce, and maintaining an inclusive culture. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other protected basis.