Offer published on Feb 02
Operations Supervisor - Summer Accommodation at Concordia
Location: Grey Nuns Residence, 1190 rue Guy, Montreal H3H 2L4
Seasonal position: April 1st to September 15, 2024
Salary: $28-$34/hour dependent upon experience.
Hours of work: 40 hours per week, including weekends
Note: This is a temporary seasonal position effective April 1 until September 15, 2024
Concordia University's Grey Nuns residence opens its doors to the public as a hotel from mid-May to mid-August. With over 500 rooms in the heart of downtown, this is a unique and busy summer operation. We are looking for an experienced hospitality professional who wants to take on a new challenge and contribute to the growth of our establishment.
The Operations Supervisor works closely with the Accommodation Services Manager and is responsible for managing the housekeeping department and all related activities, including pre-season set-up and during the 13 weeks of operations until the end of the season.
The Operations Assistant will work closely with the Accommodation Services Manager to ensure the smooth running of daily hotel operations. This is an active, hands-on role for a reliable team player, which combines organizational and management abilities with physically demanding work. It is at times a high-pressure environment, with deadlines to meet and will sometimes require the need to work additional hours over and above those scheduled. Although this is a seasonal job it offers scope to expand the stated responsibilities and gain excellent wide-ranging experience in the hospitality industry.
Plan and schedule housekeeping team in relation to occupancy and turnover using Roomkey and Sling software.
Train staff members.
Manage time off requests.
Submit accurate Time sheets on a bi-weekly basis.
Input updated room status into software in a timely manner.
Manage the in-house laundry service.
Inspect rooms and deal with any issues arising from unready rooms.
Linen inventory management, advising if stocks need to be increased.
Re-configure rooms and organize furniture distribution as required.
Review, update and maintain internal signage.
Complete and maintain in-room guest information.
Manage supplies (soaps, cups etc.).
Respond to guest queries and requests as they arise.
Be the first point of contact for operational issues in the absence of the Accommodation Services Manager.
Other duties as and when required by the Accommodation Services Manager.
Who are we looking for?
Very strong organizational and planning skills, with proven attention to detail. Experience creating and managing staff schedules essential.
A positive, enthusiastic attitude, motivated to deliver objectives.
Excellent interpersonal skills and a reliable team player.
A sense of commitment, responsibility and willing to take initiative.
Ability to work under pressure and to meet deadlines.
Aptitude to work in a service-oriented environment as both a member of a team and independently.
You must be available to work an average 40 hours per week from April 1 until September 15, 2024. You will be required to work weekends and holidays and extended time off for vacation will not be permissible.
Good spoken and written English; excellent spoken French to communicate effectively with cleaning team and suppliers.
Physical ability to sort and transport linens, move furniture and navigate a large building on a daily basis.
Good computer skills and ability to learn new software quickly.
Deadline: February 28, 2024
Only successful candidates will be contacted for interview.
Combine your resume and cover letter into one document, using your name as the file name.