Ayer's Cliff, QC
An exciting opportunity for a results orientated individual who thrives on a varied work environment and freedom to make decisions without direct supervision.
Job Position : Operations Manager
The Operations Manager (OM) supervises and controls the operations of the hotel to ensure efficient and profitable operation. The OM oversees all ongoing activities related to the daily operations; development, implementation, maintenance of, and adherence to the organization’s policies and standards. The OM maintains direct contact with the guests and may have to deal with difficult requests. The OM may work shifts including evenings, weekend and holidays.
Processes reservations, promotes the hotel, and assists in any marketing/public relations activities of the organization.
Inspects guests’ rooms, public access areas, and outside grounds for cleanliness, appearance, safety and adherence of standards.
Confers and cooperates with department heads to ensure coordination of hotel activities.
Delegates authority and assigns responsibilities to department heads.
Assists in planning and controlling budgets, purchases and work schedules.
Carry out administrative duties such as staff and department meetings and writing reports.
Processes inspections of grounds and facilities for annual maintenance/renovation projects.
Assists Owners/Innkeepers in all property operations.
- Human Resources:
Manages all human resources activities and operations: new hire, orientation, staff development training, occupational safety practices, employer policies, performance appraisals, disciplinary issues, payroll, turnover, cost labour budget and control, accident reports.
Interviews, hires, and evaluates personnel.
- Guest relations:
- Greets guests and ensures guests’ satisfaction.
- Coordinates front-office activities of hotel and resolves problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries.
- Answers guests’ complaints and resolves problems.
Advise guests of available activities, such as swimming, skating, boating, shopping, etc.
Standard Operating Procedures (SOPs):
- Establishes standards for personnel administration and performance, and service to guests.
Observes personnel performances to ensure adherence to hotel policies and established operating procedures.
Reviews, edits, maintains and develops SOP Man
Minimum of 3-5 years of experience or equivalent.
Bilingual - English and French
Comfortable working with computers.
Good grooming and presentation.
Able to work under little supervision or none.
Able to work irregular and long hours including evenings, weekend and holidays.
Good organizational and management skills.
Able to work as part of a team and under pressure.
Able to maintain control and composure in difficult situations.
Attention to detail.