Night Auditor

Offer published on Nov 13


Marriott Residence Inn Montreal Airport

Offer details

Start date: As soon as possible


Hospitality, Tourism

Montreal, QC

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Job description


- Possesses thorough knowledge of front desk and customer service operations.

- Performs all tasks listed on the position checklist.

- Verifies the transactions of each receptionist during the day and evening.

- Processes credit card transactions.

- Invoices room rates and taxes on each customer invoice.

- Finalize transactions completed during the day.

- Creates and/or prints and transmits required reports.

- Verifies, balances and reviews room availability to maximize hotel revenues.

- Assigns rooms according to special requests.

- Responsible for the security of the hotel and guests during the night.

- In addition to these responsibilities, performs the duties outlined in the Receptionist job description.


- Basic knowledge of the operation of front desk equipment.  Ability to solve minor problems and/or know the appropriate contacts.

- Encourages teamwork.

- Familiar with operating procedures and standards.

- Self-motivated and able to work with minimal supervision.

- Willingness to respond to emergencies as quickly as possible.

- Strong sense of customer service and attention to detail.

- Must comply with department, hotel and company procedures and standards.

- Responsible for knowing the hotel's emergency procedures.



- Is available and easily accessible to guests.

- Takes a proactive attitude in handling guest concerns/difficulties.  Implements the service gap recovery plan.

- Is professional and courteous at all times with customers.

- In order to better serve customers, all personal and business conversations should be interrupted in their presence.

- Remains visible to customers at all times.

- Demonstrates confidence, energy and enthusiasm in all customer interactions.

- Is discreet in handling customer issues.


- Respect to departmental dress code and professional appearance standards.

- In addition to the above duties, the incumbent will perform any other reasonable duties required by the management team and related to the smooth running of operations.

- Available at night

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